topic Re: Broadband down, cannot report fault in Broadband

Broadband down, cannot report fault

Lylac — Sat, 10 Feb 2024 20:41:25 GMT

Broadband has been down for 2 days, tried to report fault but just get service issue message but nothing resolved.

Gliwmaeden2 — Sat, 10 Feb 2024 21:28:54 GMT

Try to reach Chat, if you have enough data, @Lylac.

Opening hours are from 9am on Sunday. No phone support now before Monday, and staff are not back on here either till after the weekend.

Chris-TalkTalk — Mon, 12 Feb 2024 10:54:45 GMT

Hi Lylac,

How are you getting on? Line test is passing but your router doesn't appear to be connected to the internet at the moment

Chris

Lylac — Mon, 12 Feb 2024 10:58:56 GMT

No it isn't. That is the issue. The orange light in on the router and every time I try a connection test it comes up with an issue.

Chris-TalkTalk — Mon, 12 Feb 2024 11:00:21 GMT

OK thanks. Are you experiencing any problems with your telephone service, is there a dial tone?

Chris

Lylac — Mon, 12 Feb 2024 11:46:07 GMT

Yes there is a dial tone

Juliabod — Mon, 12 Feb 2024 12:22:02 GMT

Same! 3 days, awful service, don’t know what to do, bots everywhere, can’t call and speak with real human!

Chris-TalkTalk — Mon, 12 Feb 2024 13:04:14 GMT

OK thanks Lylac, do you have another router that you can test with?

Chris

Chris-TalkTalk — Mon, 12 Feb 2024 13:05:23 GMT

Hi Juliabod,

Welcome to the Community. If you still need assistance can you please start your own thread/topic and we'll be happy to help

Chris

Lylac — Mon, 12 Feb 2024 15:35:34 GMT

Hi Chris

Went to check if we have another router and the light is white on the current one so broadband is back up and running!

Many thanks

Chris-TalkTalk — Tue, 13 Feb 2024 07:03:56 GMT

That's great Lylac, thanks for letting me know 🙂

Chris