topic Re: Mobile not connecting to broadband in Broadband

Mobile not connecting to broadband

Roryb1 — Tue, 13 Feb 2024 10:28:50 GMT

Our laptop, two tablets and one mobile are all connecting to the broadband as normal. One mobile has stopped, but it will connect to other broadbands normally elsewhere.

Re: Mobile not connecting to broadband

Debbie-TalkTalk — Tue, 13 Feb 2024 10:30:25 GMT

Hi Roryb1

I'm sorry to hear this.

Which router are you using? (make and model)

Have you tried forgetting the WIFI network on the mobile phone and then entering the wireless details again?

Re: Mobile not connecting to broadband

Roryb1 — Tue, 13 Feb 2024 10:55:34 GMT

Thanks for your prompt reply. Yes, we had tried that, it hadn't worked. The mobile was also telling us to reset the router, which I did after posting on here and that has worked, so all resolved.

Re: Mobile not connecting to broadband

Debbie-TalkTalk — Tue, 13 Feb 2024 11:00:48 GMT

Hi Roryb1

Thanks for your reply.

Just to confirm, are all devices connecting ok now?

Re: Mobile not connecting to broadband

Roryb1 — Tue, 13 Feb 2024 11:08:47 GMT

Yes, all sorted now. This thread can be closed.

Re: Mobile not connecting to broadband

Debbie-TalkTalk — Tue, 13 Feb 2024 11:10:09 GMT

Hi Roryb1

Ahh, I'm glad it's working ok now. If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie