topic Security settings page has been experiencing a "technical error" for months in Broadband

Security settings page has been experiencing a "technical error" for months

Wesleyholmes — Tue, 13 Feb 2024 14:32:18 GMT

I am having a problem with my internet cutting out every week on Monday, midnight until 1am. I understand this may be something to do with Homesafe settings on my profile, however I am unable to check this because your website has been experiencing a "technical error" in its security settings section. This error has been present for months, and appears on multiple platforms and browsers (I have attempted to access it from two different computers, a phone and a tablet).

Please can this be addressed ASAP so I can switch off the Homesafe settings.The error which has persisted for months

Re: Security settings page has been experiencing a "technical error" for months

Chris-TalkTalk — Tue, 13 Feb 2024 15:25:52 GMT

Hi Wesleyholmes,

Can you please update your community profile with TalkTalk home telephone number or account number and we'll be happy to look into this for you

Chris

Re: Security settings page has been experiencing a "technical error" for months

Wesleyholmes — Tue, 13 Feb 2024 16:28:02 GMT

I have done this now

Re: Security settings page has been experiencing a "technical error" for months

Arne-TalkTalk — Wed, 14 Feb 2024 10:24:17 GMT

Hi Wesleyholmes

I have logged this a fault to the My Account team.

Will let you know when I get a reply.

Re: Security settings page has been experiencing a "technical error" for months

Wesleyholmes — Fri, 16 Feb 2024 15:32:59 GMT

It has been several days and the error message is still there.

Re: Security settings page has been experiencing a "technical error" for months

Treheveras — Mon, 19 Feb 2024 00:27:38 GMT

I reported it weeks ago and still there’s no fix.

Re: Security settings page has been experiencing a "technical error" for months

Arne-TalkTalk — Mon, 19 Feb 2024 14:26:18 GMT

Its still being looked into, im sorry that its taking so long.

Re: Security settings page has been experiencing a "technical error" for months

Treheveras — Mon, 19 Feb 2024 21:53:53 GMT

The error message gives you hope that it’s only a temporary issue.
How much later should I try again?
I’ve heard it’s a low priority fix as only a few users are affected.

Re: Security settings page has been experiencing a "technical error" for months

Anonymous — Fri, 23 Feb 2024 09:35:41 GMT

Hello,

Apologies, there are no timescales at the moment. We'll post back as soon as we know more.

Thanks

Michelle

Re: Security settings page has been experiencing a "technical error" for months

Anonymous — Tue, 27 Feb 2024 09:41:23 GMT

Morning,

We've chased for an update on this today.

Michelle

Re: Security settings page has been experiencing a "technical error" for months

Ady-TalkTalk — Wed, 20 Mar 2024 09:04:36 GMT

Hi all, I believe the developers have got this sorted now. I've tested your accounts and all appears to be well. Please retest and let us know how you get on.

Ady