topic Re: Change Engineer Appointment Date in Broadband

Change Engineer Appointment Date

will547 — Tue, 13 Feb 2024 17:54:21 GMT

Hi,

I recently placed an order for broadband and have been assigned an engineer appointment but the day is not suitable. Please could you help me rearrange it.

Many thanks

Re: Change Engineer Appointment Date

Arne-TalkTalk — Wed, 14 Feb 2024 12:38:14 GMT

Hi will547

You will need to call us 03451720088 they will be able to help.

Regards.

Re: Change Engineer Appointment Date

will547 — Wed, 14 Feb 2024 13:27:47 GMT

Hi Arne-TalkTalk,

Thanks for your reply. I believe that calling that number from my mobile would cost me. Is there a freephone number or could I arrange for someone to call me?

Do you know why the 'Change Appointment' button just opens a pop-up that says "We're unable to change your appointment at this time"? And why the Live Chat button opens a chat window that nobody responds to?

Please could these buttons be removed from the website until they have a function, so as not to confuse people.

Many thanks

Re: Change Engineer Appointment Date

Arne-TalkTalk — Wed, 14 Feb 2024 13:50:41 GMT

When is the appointment for? we need at least 48 hours to change an appointment.

Re: Change Engineer Appointment Date

will547 — Wed, 14 Feb 2024 14:47:18 GMT

Hi Arne,

Appointment is for 26 Feb. The "unable to change appointment" message has been showing everytime I've tried since the order was made. Perhaps it is 48 months required to change an appointment? I guess I will have to bite the bullet and call the support number..

Thanks for your help

Re: Change Engineer Appointment Date

Arne-TalkTalk — Wed, 14 Feb 2024 15:47:18 GMT

If you call they will be able to make the change as there si plenty of time to move it, it will be after the 26th its very difficult to move the appointment earlier that the original date.