topic Re: WiFi Password in Broadband

WiFi Password

exraflad — Wed, 14 Feb 2024 13:27:47 GMT

Just had a disaster with Router and had to reset, so trying to update wifi password to allow all my myriad of connections, however when I input the previous password in change password it highlights the change password select button to blue but doesn't do anything. If I put an illegal character in or missmatch the passwords it warns me.

So I don't what am I supposed to do, I don't particularly want to use the default and i really don't want to have to reset all my wifi products, and i have a lot of them

Re: WiFi Password

Chris-TalkTalk — Wed, 14 Feb 2024 13:44:42 GMT

Hi extraflad,

Just to confirm, will none of your devices currently connect to the router with the old wifi password?

Chris

Re: WiFi Password

exraflad — Wed, 14 Feb 2024 14:27:21 GMT

that's right, and I've tried yet again and still I am unable to change the default password to anything.

Re: WiFi Password

Chris-TalkTalk — Wed, 14 Feb 2024 14:34:50 GMT

OK thanks. What was the disaster that you had with the router?

Chris

Re: WiFi Password

exraflad — Wed, 14 Feb 2024 14:41:32 GMT

It had stopped working, so contacted TalkTalk via chat and we went through troubleshooting, during this chat the router kept on going from orange light/ flashing orange light to no light, and my TV and computer kept saying network down/up/down. They then got me to do a factory reset and that is the current position. But a lot of my house is wirelessly networked and I need to reset the wifi password to what is was before the reset and I can't. I actually cannot change it to anything and really don't want the default.

Re: WiFi Password

Chris-TalkTalk — Wed, 14 Feb 2024 15:17:46 GMT

OK thanks. Could you try the factory reset again, hopefully this will resolve the problem but if not please let us know

Chris

Re: WiFi Password

exraflad — Wed, 14 Feb 2024 15:22:46 GMT

OK solved it, if I attempt to change the password via Dashboard and use see WiFi settings the option to change password doesn't work.

However using the index page and selecting the WiFi Configuration it works

Re: WiFi Password

Chris-TalkTalk — Wed, 14 Feb 2024 15:35:23 GMT

That's great, just let us know if you experience any further problems 🙂

Chris