topic Re: No Interent for a week in Broadband

No Interent for a week

Monique2 — Mon, 22 Jan 2024 12:44:23 GMT

Hello

Can anyone help, I have not had my broad band service for a week now, they sent out reach out after a few days who found and "fixed" an issue with my line but my internet did not return. Then they sent out a new router although i told them it was not my equipment. When that did not work they sent out an engineer to my home and he said there was nothing wrong with my equipment. the problem was with their servers. they were supposed to ring me today to go over my complaint but did not if i ring the customer service number they do not listen ti me just read off the same script

How do i get this resolved ?

Re: No Interent for a week

Anonymous — Mon, 22 Jan 2024 13:10:29 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No Interent for a week

Peter153 — Thu, 15 Feb 2024 18:59:51 GMT

I also have been without internet now for a week . All I get they are working on it. No updates. No offer of money of my bill.

Re: No Interent for a week

ferguson — Thu, 15 Feb 2024 19:10:22 GMT

@Peter153

Please start your own topic if you want help from the support team here. For compensation details, see here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: No Interent for a week

Anonymous — Fri, 16 Feb 2024 07:12:34 GMT

Hi Peter,

I'm sorry to hear this. As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: No Interent for a week

Guitartone — Thu, 15 Aug 2024 19:14:35 GMT

Did you move from Copper to fibre?

Re: No Interent for a week

ferguson — Thu, 15 Aug 2024 19:27:10 GMT

@Guitartone

You are asking a question on an old thread. If you have any issues of your own please start your own topic and hopefully we can help.