topic Re: Home move page not working in Broadband

Home move page not working

And000 — Thu, 15 Feb 2024 21:20:53 GMT

I've tried to get my service moved to the house I will be moving into however when I get to the last stage and click confirm the page goes grey with a circle loading in the middle forever. When I check to see if it has been confirmed it seems to have not gone through. I've tried this on both Firefox and Chrome and the same issue persists.

Re: Home move page not working

fr8ys — Thu, 15 Feb 2024 22:10:17 GMT

I had this but clicked refresh and added the missing info again and it went straight through.

Did you try a refresh rather than try another browser?

Re: Home move page not working

And000 — Thu, 15 Feb 2024 23:21:00 GMT

Yes I have tried this but no luck.

Re: Home move page not working

Arne-TalkTalk — Fri, 16 Feb 2024 08:55:49 GMT

Hi @And000

Sorry that you are having problems with My Account.

It may be quicker if you call us and speak to to the homemove team if My Account isnt working correctly they will be able to help you with this.

Apologies for any inconvenience caused.