topic Re: It’s a week I have no phone line or internet in Broadband

It’s a week I have no phone line or internet

Wazzaa — Tue, 23 Jan 2024 18:49:34 GMT

I have made several calls to TalkTalk for a week now explaining that I have no telephone or internet. I keep getting put on hold whilst the Technical Team speaks with Open Reach Team as it’s an external problem. Every time I call, I get told an Open Reach Engineer will contact me and be out within 2 days. This has been going on for a whole week but nothing is happening. My kids have to do homework online and I am having to pay for mobile data. I cannot leave the house as the family need the phone line. TalkTalk are not giving me a straight answers, I feel helpless and they have seriously let me down!

Re: It’s a week I have no phone line or internet

ferguson — Tue, 23 Jan 2024 18:59:32 GMT

Sorry to see this. The support team here will look into this for you, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: It’s a week I have no phone line or internet

Debbie-TalkTalk — Wed, 24 Jan 2024 07:22:16 GMT

Hi Wazzaa

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: It’s a week I have no phone line or internet

Debbie-TalkTalk — Mon, 29 Jan 2024 11:09:53 GMT

Hi Wazzaa

Do you still need help with this?

Re: It’s a week I have no phone line or internet

JohnE5 — Mon, 19 Feb 2024 14:59:41 GMT

This is exactly the same problem I have with TalkTalk.

I cannot pay bills online or receive or make calls from my home phone.

This has been going on for at least a week with my internet - while my phone has a dial tone but disconnects from the exchange when attempting to call out.

I am currently using a friend’s internet connection as I have already paid around £100 in data charges.

Re: It’s a week I have no phone line or internet

ferguson — Mon, 19 Feb 2024 15:03:27 GMT

@JohnE5

Please start your own topic and the support team will be happy to help.

Re: It’s a week I have no phone line or internet

Anonymous — Tue, 20 Feb 2024 06:42:35 GMT

Hi Wazzaa,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle