topic Re: Going back down in Broadband

Going back down

Divsec — Tue, 20 Feb 2024 15:59:51 GMT

Hi after a good run of a month, speeds are dropping again, down from 41 shortly after the Openreach engineer and a new wall box to 30 and holding. (35 to the router)

30 minute reboot hasn't tricked DLM.

All suggestions welcome.

Also the browse to attach link is not working in chrome /android. (for me)

Re: Going back down

Debbie-TalkTalk — Wed, 21 Feb 2024 07:22:21 GMT

Hi Divsec

I'm so sorry to hear this.

I've completed another line test and this is clear and the line is in sync at 33.5mb

There are a number of re connections showing, how many times did you reboot the router? (it's showing more than 1 re connection)

Re: Going back down

Divsec — Wed, 21 Feb 2024 08:29:49 GMT

Hi Debbie, reconnection once yesterday and a second around Saturday other than that nothing deliberate.

Is this just the price I pay for living in deepest Norfolk.?

Re: Going back down

Debbie-TalkTalk — Wed, 21 Feb 2024 08:32:33 GMT

Hi Divsec

Does it appear to be weather related?

Is everything set up the same as when the last engineer attended?

Re: Going back down

Divsec — Wed, 21 Feb 2024 08:37:09 GMT

Yes Debbie, same router, same socket, same cabling. Only red herring change is the scaffolding in place to repair the roof damaged by Isha.

Weather is the same as the rest of the country wet with occasional winds.

Re: Going back down

Debbie-TalkTalk — Wed, 21 Feb 2024 08:40:10 GMT

Hi Divsec

Ahh no, ISHA 😞

I think if the connection and speed continues to drop then we will need to arrange another engineer visit, sorry.

I will check the connection stats again tomorrow to see if there are more re connections showing, will this be ok?

Re: Going back down

Divsec — Wed, 21 Feb 2024 08:45:08 GMT

Hi Debbie, yes Isha and her boyfriend Jocelyn!

Oh the browse to attach link worked

Let's give it till Monday see what happens, no rush.

Re: Going back down

Debbie-TalkTalk — Wed, 21 Feb 2024 08:48:23 GMT

Hi Divsec

Those two, tag team 😞

Ok, no problem. I will check in again Monday morning.

Thanks again 🙂

Re: Going back down

Debbie-TalkTalk — Mon, 26 Feb 2024 08:54:39 GMT

Morning Divsec

How's the connection been since your last post?

Would you like me to run another test this morning and check the connection stats/speed?

Re: Going back down

Divsec — Mon, 26 Feb 2024 08:59:50 GMT

Hi @Debbie-TalkTalk hope you had a good weekend. Connection still the same no voluntary disconnect from my side.

Please run the checks if you have the time.

I'm guessing it will be what it is. But I don't trust round numbers and 35000to the router......

Re: Going back down

Debbie-TalkTalk — Mon, 26 Feb 2024 09:13:14 GMT

Morning Divsec

Of course I have time for you 🙂

The connection stats show no re connections since 22/02 and the line is in sync at 33.5mb.

Re: Going back down

Divsec — Mon, 26 Feb 2024 11:30:01 GMT

Thanks Debbie, I don't think there's much more we can do unfortunately the line is the line and rural Norfolk is very rural.

I'll keep a eye on it and see where it goes.

Re: Going back down

Debbie-TalkTalk — Mon, 26 Feb 2024 13:34:12 GMT

Hi Divsec

If the connection does start to drop again or if the speed drops any further then please let me know and I will run some more tests.

Thanks