topic Re: Abysmal wifi for over 10 days in Broadband

Abysmal wifi for over 10 days

Billy1690 — Wed, 21 Feb 2024 07:59:59 GMT

Broadband is abysmal, an engineer has been going to fix the problem for 5 days now! He must be lost! TalkTalk absolutely no help at all.

Re: Abysmal wifi for over 10 days

KeithFrench — Wed, 21 Feb 2024 09:14:04 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Abysmal wifi for over 10 days

Chris-TalkTalk — Wed, 21 Feb 2024 11:24:18 GMT

Hi Billy,

Apologies for the delay. The latest update on the fault ticket is 10 minutes ago saying engineer issued so hopefully we'll have further information later today

Chris

Re: Abysmal wifi for over 10 days

Chris-TalkTalk — Wed, 21 Feb 2024 15:40:46 GMT

Hi Billy,

There was an update a couple of hours ago saying that the fault has been fixed, have you noticed any change?

Chris

Re: Abysmal wifi for over 10 days

Chris-TalkTalk — Thu, 22 Feb 2024 10:01:37 GMT

Hi Billy,

Just checking in, is everything OK now?

Chris