topic Re: No Phone or Internet Connection All Week in Broadband

No Phone or Internet Connection All Week

JohnE5 — Mon, 19 Feb 2024 15:22:18 GMT

Since Open Reach engineers began working on a telephone pole at the back of my house, early last week, I have been disconnected from both the internet and telephone system.
I cannot pay bills online or receive or make calls from my home phone.

This has been going on for at least a week with my internet - while my phone has a dial tone but disconnects from the exchange when attempting to call out.

I am currently using a friend’s internet connection as I have already paid around £100 in data charges to Vodafone, as this was previously the only way I could connect to TalkTalk and alert them to what is going on.

I have since been sent a new router, which has been correctly connected, but the problem still persists.

Re: No Phone or Internet Connection All Week

KeithFrench — Mon, 19 Feb 2024 15:25:56 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: No Phone or Internet Connection All Week

Chris-TalkTalk — Tue, 20 Feb 2024 08:04:35 GMT

Hi John,

Can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to look into this for you

Thanks

Chris

Re: No Phone or Internet Connection All Week

Anonymous — Fri, 23 Feb 2024 09:25:49 GMT

Hi John,

Do you still need help with this?

Thanks

Michelle