topic Re: Router not working in Broadband

Router not working

gordice — Sun, 25 Feb 2024 13:17:38 GMT

Hi, when I turn my router on it flashes amber then flashes amber faster then no lights at all, I've tried everything, even resetting the router, any other advice or do I need a new router, thank you.

Re: Router not working

KeithFrench — Sun, 25 Feb 2024 13:28:03 GMT

What sort of package are you on?

Re: Router not working

gordice — Sun, 25 Feb 2024 13:35:17 GMT

Fibre 65 plus TV, but it came to an end on 21/06/23.

Re: Router not working

KeithFrench — Sun, 25 Feb 2024 14:53:31 GMT

I am not sure how this will affect the cost of replacing the router if faulty or fixing the line. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router not working

gordice — Sun, 25 Feb 2024 15:05:15 GMT

Looking at some other comments on people who are having the same problem, they've been advised to upgrade and they will get a new router, depending on how much a new one is will decide on what i will do, thank you.

Re: Router not working

KeithFrench — Sun, 25 Feb 2024 15:07:13 GMT

To get the best deal on renewing your contract is the loyalty dept as they have access to the best deals. Their direct number is 0345 1725157.

Re: Router not working

gordice — Sun, 25 Feb 2024 15:18:29 GMT

Thank you.

Re: Router not working

Debbie-TalkTalk — Mon, 26 Feb 2024 11:00:36 GMT

Hi gordice

Sorry for the delay.

Do you still need help with this?

Thanks

Re: Router not working

gordice — Mon, 26 Feb 2024 12:40:22 GMT

Yes Debbie, i have had it unplugged all night and when i plugged it back in this morning it still wasn't working.

Re: Router not working

Debbie-TalkTalk — Mon, 26 Feb 2024 12:43:06 GMT

Hi gordice

Apologies for this. Would you like me to send a replacement router for testing?

Re: Router not working

gordice — Mon, 26 Feb 2024 12:46:33 GMT

If you don't mind , thank you.

Re: Router not working

Debbie-TalkTalk — Mon, 26 Feb 2024 12:55:44 GMT

Hi gordice

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Router not working

gordice — Mon, 26 Feb 2024 16:48:00 GMT

Thank you very much Debbie, hopefully it will work, thank you.

Re: Router not working

Anonymous — Tue, 27 Feb 2024 06:17:45 GMT

Morning,

We'll check back in with you in a few days to see how you're getting on.

Thanks

Michelle

Re: Router not working

Debbie-TalkTalk — Thu, 29 Feb 2024 11:27:36 GMT

Hi gordice

Have you received the replacement router?

Re: Router not working

gordice — Fri, 01 Mar 2024 07:39:21 GMT

Hi Debbie, yes i have received the new router, will set it up today when i finish work and see how it gets on, thank you.

Re: Router not working

Debbie-TalkTalk — Fri, 01 Mar 2024 07:43:58 GMT

Hi gordice

That's great, thanks for letting me know 🙂

I will check in again with you on Monday.

Debbie

Re: Router not working

Debbie-TalkTalk — Mon, 04 Mar 2024 07:49:38 GMT

Hi gordice

How's the connection been over the weekend?

Thanks

Re: Router not working

gordice — Mon, 04 Mar 2024 18:18:50 GMT

Hi Debbie, yeah it's been ok, no problems thank you, so do i keep this one and send you the old one or do i have to buy a new one ?.

Re: Router not working

Debbie-TalkTalk — Tue, 05 Mar 2024 06:51:39 GMT

Hi gordice

That's great 🙂

Please keep the new router and can you return the old one using the pre paid returns bag.

Thanks again.

Debbie