topic Re: Very slow internet and on line chat not working so unable to contact talk talk in Broadband

Very slow internet and on line chat not working so unable to contact talk talk

LowBaudRate — Mon, 26 Feb 2024 09:36:50 GMT

Hi,

I have very slow internet, dial up speeds.

I have rebooted router after 20 min as per help guide.

I am factory reset as per help guide.

I have checked wiring as per guide.

All to no. Positive result.

I have tried online chat from my phone but the button is not working. I have tried three different browser with adblock ect disabled all to to no results.

I did get the cat to come up on the link (rather than button) on this page but then after no response after five min the chat closed on me.

Complete failure of the system.

Does anyone have another contact route / method?

Re: Very slow internet and on line chat not working so unable to contact talk talk

Debbie-TalkTalk — Mon, 26 Feb 2024 09:46:10 GMT

Hi LowBaudRate

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Very slow internet and on line chat not working so unable to contact talk talk

LowBaudRate — Mon, 26 Feb 2024 09:57:21 GMT

Hi Debbie,

Thanks for the response. I have added details to prophile.

Re: Very slow internet and on line chat not working so unable to contact talk talk

LowBaudRate — Mon, 26 Feb 2024 10:06:28 GMT

Just double checked. Details definitely there now via prophile wizard

Re: Very slow internet and on line chat not working so unable to contact talk talk

Debbie-TalkTalk — Mon, 26 Feb 2024 10:08:46 GMT

Hi LowBaudRate

Thank you 🙂

I've completed a line test and this has detected a potential fault. Do you use the landline for making calls?

Re: Very slow internet and on line chat not working so unable to contact talk talk

LowBaudRate — Mon, 26 Feb 2024 10:08:58 GMT

I have just double checked and I have definitely added details via prophile wizard

Re: Very slow internet and on line chat not working so unable to contact talk talk

LowBaudRate — Mon, 26 Feb 2024 10:10:59 GMT

Hi Debbie,

We only use the landline in an emergency.

Re: Very slow internet and on line chat not working so unable to contact talk talk

Debbie-TalkTalk — Mon, 26 Feb 2024 10:12:27 GMT

Hi LowBaudRate

Would it be possible just to check if you have a dial tone and if there is any noise on the line?

This can affect the BB connection so we have to investigate this too.

Re: Very slow internet and on line chat not working so unable to contact talk talk

LowBaudRate — Mon, 26 Feb 2024 10:22:52 GMT

Hi Debbie,

We have a dial tone

Re: Very slow internet and on line chat not working so unable to contact talk talk

Debbie-TalkTalk — Mon, 26 Feb 2024 10:31:44 GMT

Hi LowBaudRate

Thank you for testing and confirming this.

I have passed this straight over to Openreach to a line engineer to investigate the fault detected on the line (external investigation)

I will continue to monitor for updates and I will post back on this thread.

Thanks again.

Debbie

Re: Very slow internet and on line chat not working so unable to contact talk talk

LowBaudRate — Mon, 26 Feb 2024 10:32:49 GMT

Thanks Debbie. Fingers crossed. Have a good day

Re: Very slow internet and on line chat not working so unable to contact talk talk

Debbie-TalkTalk — Mon, 26 Feb 2024 10:34:39 GMT

Hi LowBaudRate

Thank you. You too 🙂

Debbie

Re: Very slow internet and on line chat not working so unable to contact talk talk

Debbie-TalkTalk — Tue, 27 Feb 2024 07:30:34 GMT

Hi LowBaudRate

This fault is still with the Openreach line engineers, there are no additional updates at the moment but I will continue to monitor this.

Thanks

Re: Very slow internet and on line chat not working so unable to contact talk talk

LowBaudRate — Tue, 27 Feb 2024 08:12:31 GMT

Thank you Debbie, much appreciated

Re: Very slow internet and on line chat not working so unable to contact talk talk

Debbie-TalkTalk — Tue, 27 Feb 2024 08:13:24 GMT

Hi LowBaudRate

No problem. Hopefully we will have some additional information later today or tomorrow.

Thanks

Re: Very slow internet and on line chat not working so unable to contact talk talk

Anonymous — Wed, 28 Feb 2024 13:09:26 GMT

Good afternoon,

I've re-checked and can see that Openreach have resolved a potential fault. I've also re-run the line test now and this is also clear. How is your connection/speed at the moment please?

Thanks

Michelle

Re: Very slow internet and on line chat not working so unable to contact talk talk

Debbie-TalkTalk — Thu, 29 Feb 2024 11:30:58 GMT

Hi @LowBaudRate

Just to confirm, has this fault been resolved?

Re: Very slow internet and on line chat not working so unable to contact talk talk

LowBaudRate — Thu, 29 Feb 2024 13:18:05 GMT

Hello Michelle and Debbie,

Yes thanks. Repair occured yesterday morning / lunchtime.

Thanks for the help

Re: Very slow internet and on line chat not working so unable to contact talk talk

Debbie-TalkTalk — Thu, 29 Feb 2024 13:19:30 GMT

Hi LowBaudRate

I'm so glad to hear this, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again

Debbie