topic Re: Broadband in Broadband

Broadband

Mhammy — Sat, 24 Feb 2024 12:05:12 GMT

I had a problem with Internet connection, now I have connection I cannot get talk talk to come and change faulty socket, but keep sending bills for all the time I was without Internet, but cannot get anyone to speak to, ????

Re: Broadband

Gliwmaeden2 — Sat, 24 Feb 2024 12:42:55 GMT

I'll move this to the Broadband message board for you, @Mhammy, as this is not about email problems.

If you had no internet for an extended period, after it's resolved you should receive compensation within 30 days:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Complete your community forum profile details for TT staff to identify your account. Add your Talktalk landline number/ account number in the Personal Information area of your profile. Go via your avatar/name; settings; from the drop down menu: Personal Information. SAVE CHANGES.

Staff will reply after the weekend.

If you need help sooner, call 03451 720088 before 6pm today or use Chat.

Re: Broadband

Debbie-TalkTalk — Mon, 26 Feb 2024 13:04:34 GMT

Hi Mhammy

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Broadband

Anonymous — Wed, 28 Feb 2024 08:47:29 GMT

Morning,

Do you still need assistance with this?

Thanks

Michelle