topic ERROR MESSAGE in Broadband

ERROR MESSAGE

ManManchester1 — Tue, 27 Feb 2024 13:56:59 GMT

We’ve run into a problem

Sorry, we’re working hard to resolve this issue.

Please try again later.

Keep getting this message, and the internet has become slow to router checked with the LAN and still slow!!

Re: ERROR MESSAGE

Anonymous — Tue, 27 Feb 2024 14:05:40 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: ERROR MESSAGE

ManManchester1 — Tue, 27 Feb 2024 14:15:50 GMT

UPDATED INFO ON PROFILE. Done all checks with tech dept switch off router 30mins, rest changed frequency still getting error message and poor signal from router to devices, nothing has changed with set up!!

Re: ERROR MESSAGE

Chris-TalkTalk — Tue, 27 Feb 2024 15:42:24 GMT

Hi ManManchester1,

Line test is passing and sync speed looks good, connection also looks to have been stable for the last few days. Where do you see the error message?

Chris