topic DG8041W router keeps dropping connection/restarting intermittently in Broadband

DG8041W router keeps dropping connection/restarting intermittently

rich_b — Tue, 27 Feb 2024 20:20:40 GMT

Hi there,

Over the last few weeks, my router has become unstable causing frequent loss of connection.

On further investigation, I am seeing the following error in the router log when the issue happens:

2024-02-27 19:34:23 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

Please can you help.

Many thanks,

Rich

Re: DG8041W router keeps dropping connection/restarting intermittently

ferguson — Tue, 27 Feb 2024 20:22:49 GMT

I think you are going to need a new router. I have flagged this up to the support team for you.

Re: DG8041W router keeps dropping connection/restarting intermittently

rich_b — Tue, 27 Feb 2024 20:24:56 GMT

Wow, thanks for the speedy response, thank you!

Re: DG8041W router keeps dropping connection/restarting intermittently

ferguson — Tue, 27 Feb 2024 20:43:11 GMT

No worries, I just happened to be here at the time. 🙂

Re: DG8041W router keeps dropping connection/restarting intermittently

Debbie-TalkTalk — Wed, 28 Feb 2024 06:55:06 GMT

Hi rich_b

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: DG8041W router keeps dropping connection/restarting intermittently

rich_b — Wed, 28 Feb 2024 11:31:05 GMT

Hi Debbie,

I've updated my profile details. If you need anything else please let me know.

Thanks,

Ritchie

Re: DG8041W router keeps dropping connection/restarting intermittently

Debbie-TalkTalk — Wed, 28 Feb 2024 11:44:04 GMT

Hi Ritchie

Thank you 🙂

Our Devices Team have just made a change to your router firmware. Please can you monitor the connection this afternoon and let me know if you do experience any further issues?

Debbie

Re: DG8041W router keeps dropping connection/restarting intermittently

Debbie-TalkTalk — Wed, 28 Feb 2024 14:09:25 GMT

Hi Ritchie

How's the connection been since my last post? (just before 12)

Re: DG8041W router keeps dropping connection/restarting intermittently

Debbie-TalkTalk — Thu, 29 Feb 2024 09:26:01 GMT

Hi @rich_b

How's the connection been since the change to the router firmware yesterday?

Re: DG8041W router keeps dropping connection/restarting intermittently

rich_b — Wed, 06 Mar 2024 21:45:25 GMT

Hi Debbie,

Apologies for the late response.

I've had no connection issues since the update - thanks for your help, much appreciated.

Many thanks,

Rich

Re: DG8041W router keeps dropping connection/restarting intermittently

Debbie-TalkTalk — Thu, 07 Mar 2024 06:27:40 GMT

Hi Rich

I'm so glad to hear this, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie