topic Re: Fault REP-14011207 in Broadband

Fault REP-14011207

DesRiding — Fri, 23 Feb 2024 19:22:49 GMT

After running a line check on the 19th Feb due to my phone not working the above fault code was generated. I have not had an update since. The case is still marked as open.

Has my case been followed up?

Re: Fault REP-14011207

KeithFrench — Sat, 24 Feb 2024 11:07:01 GMT

I have asked one of TalkTalk's support to pick your thread up and update you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Fault REP-14011207

Chris-TalkTalk — Mon, 26 Feb 2024 08:04:48 GMT

Hi DesRiding,

Can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

Re: Fault REP-14011207

Anonymous — Wed, 28 Feb 2024 08:53:21 GMT

Hi Des,

Do you still need help with this?

Thanks

Michelle