topic Re: Broadband not working in Broadband

Broadband not working

Charlottedavies90 — Sat, 24 Feb 2024 08:32:45 GMT

Dear Whomever it may concern,

I am writing as our internet is not working.

We paid our bill on 23/2/24 and it says we haven't paid even though we have and our broadband is not on.

Please could you help.

Regards

Charlotte Davies

Gliwmaeden2 — Sat, 24 Feb 2024 09:14:43 GMT

@Charlottedavies90, staff won't be back on here before Monday morning.

First of all try switching off the router for fully 30 minutes. When you switch it back on, you should find it working.

If not, contact Talktalk support on 03451 720088:

Debbie-TalkTalk — Mon, 26 Feb 2024 07:56:46 GMT

Hi Charlottedavies90

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Anonymous — Wed, 28 Feb 2024 09:00:52 GMT

Hi Charlotte,

Do you still need help with this?

Thanks

Michelle