topic Re: can't sign in to lottery in Broadband

can't sign in to lottery

lyntramp — Sun, 18 Feb 2024 14:13:53 GMT

can't sign in to lottery keeps saying i'm not in U.K.

Re: can't sign in to lottery

Gondola — Sun, 18 Feb 2024 15:19:08 GMT

Are you using a non-TalkTalk ISP connection or a VPN service that has selected a non-UK host server?

Re: can't sign in to lottery

lyntramp — Sun, 18 Feb 2024 18:03:40 GMT

seems to be working now thank you.

Re: can't sign in to lottery

Gondola — Sun, 18 Feb 2024 18:13:46 GMT

Thanks for letting us know. Appreciated.

Re: can't sign in to lottery

Debbie-TalkTalk — Mon, 19 Feb 2024 06:59:13 GMT

Hi lyntramp

Has everything been working ok since your last post?

Re: can't sign in to lottery

lyntramp — Mon, 19 Feb 2024 13:36:17 GMT

was working last night but now not working again and everytime I try to get on to this help page I have to go to my email to get a code to sign in.

Re: can't sign in to lottery

Anonymous — Mon, 19 Feb 2024 14:03:26 GMT

Good afternoon,

I'm sorry to hear this. Could you try powering down the router for a full 30 minutes and then retest this again please as this will reset the current session.

Thanks

Michelle

Re: can't sign in to lottery

lyntramp — Mon, 19 Feb 2024 15:34:50 GMT

done this and still saying I 'm not in the U.K.

Re: can't sign in to lottery

Anonymous — Tue, 20 Feb 2024 06:40:01 GMT

Morning,

Ok. Could you try factory resetting the router and re-setting it back up again. Does this happen on more than one device?

Restore your router to factory settings - TalkTalk Help & Support

Thanks

Michelle

Re: can't sign in to lottery

lyntramp — Tue, 20 Feb 2024 13:35:14 GMT

seems to be working again this morning.

Re: can't sign in to lottery

Anonymous — Tue, 20 Feb 2024 13:38:52 GMT

Good afternoon,

Thanks for confirming and please let us know if this does happen again.

Thanks

Michelle

Re: can't sign in to lottery

Anonymous — Fri, 23 Feb 2024 09:15:08 GMT

Hi lyn,

Has everything been ok since your last post?

Thanks

Michelle

Re: can't sign in to lottery

lyntramp — Sat, 24 Feb 2024 12:49:10 GMT

worked for a while now saying I am not in the U.K again.

Re: can't sign in to lottery

Chris-TalkTalk — Mon, 26 Feb 2024 08:02:35 GMT

Hi lyntramp,

Are you using a VPN?

Chris

Re: can't sign in to lottery

lyntramp — Mon, 26 Feb 2024 13:29:53 GMT

I am using a VPN but I turned it off and lottery still won't work I have tried everything suggested.

Re: can't sign in to lottery

Chris-TalkTalk — Mon, 26 Feb 2024 13:33:59 GMT

Have you tried signing into the Lottery on more than one device?

Chris

Re: can't sign in to lottery

lyntramp — Mon, 26 Feb 2024 14:41:01 GMT

just tried logging in to the lottery on my sons laptop and it worked on that .

Re: can't sign in to lottery

Chris-TalkTalk — Tue, 27 Feb 2024 11:39:47 GMT

OK, thanks for trying that. Could there be some restriction on the device with the VPN? Is it a work laptop or your own personal laptop?

Chris

Re: can't sign in to lottery

lyntramp — Tue, 27 Feb 2024 11:30:34 GMT

it's my own personal desktop.

Re: can't sign in to lottery

Chris-TalkTalk — Tue, 27 Feb 2024 11:41:02 GMT

OK thanks. Which operating system is it running?

Chris