topic Re: Adding Another Account in Broadband

Adding Another Account

KenSMarshall222 — Thu, 29 Feb 2024 09:06:33 GMT

I already have an account at REMOVED and would to know if I can add another account at my home address REMOVED
I am currently with BT

Gliwmaeden2 — Thu, 29 Feb 2024 09:45:43 GMT

You can have accounts at multiple addresses, @KenSMarshall222, i.e. a separate account number identifies the separate addresses.

Is the first one actually with Talktalk?

Just not very clear from what you posted!

Never post personal information details on the open forum pages.

You need to complete your community forum profile details for TT staff to identify your present account and to deal with any specific support issues.

KenSMarshall222 — Thu, 29 Feb 2024 10:12:39 GMT

I thought I was talking to a customer services rep. This was the wrong place to post the question and I'd like to delete it if possible.

KenSMarshall222 — Thu, 29 Feb 2024 10:21:03 GMT

How do I delete the personal details?

KenSMarshall222 — Thu, 29 Feb 2024 10:23:30 GMT

I can see they've been deleted for which I'm very grateful but I have no idea whom to thank.

Gliwmaeden2 — Thu, 29 Feb 2024 11:04:21 GMT

@KenSMarshall222, staff removed the published details on sight but didn't reply.

I replied to point you in the direction of completing your details in the profile area.

Only you and Talktalk staff have sight of that area.

However, if you need to set up a new service, you must order in the usual way.

Forum staff cannot set up new deals etc.

KenSMarshall222 — Thu, 29 Feb 2024 11:08:15 GMT

Thank you - I've now completed the transfer process.