topic Re: No blue light on my Huawei-DG8041W Router in Broadband

No blue light on my Huawei-DG8041W Router

micasa — Fri, 23 Feb 2024 15:31:08 GMT

No blue light on my Huawei-DG8041W Router even though I still have internet connection. If I reboot the yellow light flashes , goes off, but blue light does not illuminate. The router does not seem to have a very good range either. The router is over 5 years old - could this be the problem

Re: No blue light on my Huawei-DG8041W Router

KeithFrench — Sat, 24 Feb 2024 11:08:22 GMT

Have you tried factory defaulting the router's configuration?

Re: No blue light on my Huawei-DG8041W Router

micasa — Sat, 24 Feb 2024 12:32:05 GMT

Tried that, No difference

Re: No blue light on my Huawei-DG8041W Router

KeithFrench — Sat, 24 Feb 2024 13:09:44 GMT

Then perhaps it is faulty. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: No blue light on my Huawei-DG8041W Router

micasa — Sat, 24 Feb 2024 13:41:01 GMT

Many Thanks Keith.

Re: No blue light on my Huawei-DG8041W Router

Debbie-TalkTalk — Mon, 26 Feb 2024 06:51:26 GMT

Hi micasa

Apologies for the delay.

Are you happy for me to send a replacement router?

Re: No blue light on my Huawei-DG8041W Router

micasa — Mon, 26 Feb 2024 08:37:15 GMT

Yes, Thanks that would be great

Re: No blue light on my Huawei-DG8041W Router

Debbie-TalkTalk — Mon, 26 Feb 2024 08:53:04 GMT

Hi micasa

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Re: No blue light on my Huawei-DG8041W Router

micasa — Mon, 26 Feb 2024 08:59:53 GMT

Will do

Re: No blue light on my Huawei-DG8041W Router

Debbie-TalkTalk — Mon, 26 Feb 2024 09:05:06 GMT

Hi micasa

Thank you 🙂

Debbie

Re: No blue light on my Huawei-DG8041W Router

micasa — Thu, 29 Feb 2024 12:25:39 GMT

Installed new router. What a difference, wi-fi range and speed vastly improved. I am very pleased, thanks for your help.

Re: No blue light on my Huawei-DG8041W Router

Anonymous — Thu, 29 Feb 2024 12:33:20 GMT

Good afternoon,

I'm really glad to hear this and thanks for posting back to let us know 🙂

Michelle 🙂