topic Re: Returning router in Broadband

Returning router

Sigita3 — Fri, 01 Mar 2024 09:47:00 GMT

Hi,

My contract has been cancelled as i moved to another property. I been told by costumer service that router return package will be sent out to previous address via Royal Mail. I booked Royal Mail redirection however i am waiting my return label for over a month. I am not able to access costumer service via phone because my account has been deactivated. How i can contact costumer service and sort out the return process without being charged faulsly?

Thank you

Re: Returning router

Gliwmaeden2 — Fri, 01 Mar 2024 11:25:51 GMT

Staff should be able to get a returns bag sent out directly to your new address, if you complete your profile details, @Sigita3.

So go via your avatar/name; settings; from the drop down menu:

Personal Information should show Talktalk landline number.

In Private Notes, at the end of that section, add your new home address. SAVE CHANGES.

Re: Returning router

Arne-TalkTalk — Fri, 01 Mar 2024 12:00:19 GMT

HI Sigita3

I have requested a returns bag to be sent to you ASAP.

Regards.