topic Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. in Broadband

DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

nrk01 — Fri, 01 Mar 2024 10:14:29 GMT

Hi,

For the past week or longer I am getting the repeated failure message below and connection drops. From reading other posts, it appears as though there could be a firmware issue with the router?

Any help would be greatly appreciated!

[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Fri, 01 Mar 2024 10:15:53 GMT

Hi nrk01

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

nrk01 — Fri, 01 Mar 2024 10:55:43 GMT

Hi Debbie,

Apologies for the omissions, now added.

Thanks for your help!

Nigel

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Fri, 01 Mar 2024 11:03:24 GMT

Hi Nigel

Thank you 🙂

Our Devices Team have just made a change to your router firmware, please can you monitor the connection over the weekend and let us know how it compares?

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

nrk01 — Fri, 01 Mar 2024 11:05:26 GMT

Hi Debbie,

That's great - thanks for the immediate action! We'll keep an eye on the connection and let you know how we get on.

Hava a lovely weekend!

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Fri, 01 Mar 2024 11:06:58 GMT

Hi Nigel

You're welcome. Ah thank you, you too 🙂

I will check in again with you on Monday to see how the connection has been over the weekend.

Thanks again.

Debbie

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

nrk01 — Fri, 01 Mar 2024 12:11:48 GMT

Hi Debbie - it's dropped out already if that feedback is any use?

Thanks, Nigel

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Fri, 01 Mar 2024 12:14:10 GMT

Hi Nigel

I'm just checking now, Do you see the same error message? (error alarm log etc)

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

nrk01 — Fri, 01 Mar 2024 12:20:26 GMT

Yes, it was the same one

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Fri, 01 Mar 2024 12:23:09 GMT

Hi Nigel

Thanks for confirming and apologies for this.

Could you try a factory reset (pin hole reset for ten seconds) and retest again?

If you experience the same issue then we will need to send a different make and model of router out.

Thanks again.

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

nrk01 — Fri, 01 Mar 2024 12:24:10 GMT

Yes will do it now.

Thanks for your help

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Fri, 01 Mar 2024 12:25:53 GMT

Hi Nigel

Thank you. If you do experience the same issue then I will send out a new router straight away.

Debbie

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Mon, 04 Mar 2024 06:39:54 GMT

Hi Nigel

How's the connection been over the weekend?

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

nrk01 — Mon, 04 Mar 2024 06:47:22 GMT

Hi Debbie,

So far, much better thanks!!

I really appreciate your support!

Re: DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

Debbie-TalkTalk — Mon, 04 Mar 2024 06:51:53 GMT

Morning Nigel

I'm so glad to hear this 🙂

If you do experience any further issues then please let me know.

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie