topic Re: Unable to resolve VPN in Broadband

Unable to resolve VPN

hpengelly — Thu, 29 Feb 2024 23:49:39 GMT

Hi

Have been able to resolve work VPN / Endpoint for the last 2 years.

Since today its cannot reach with timeouts. Works with phone hotspot...

Thanks..

H

Re: Unable to resolve VPN

Anonymous — Fri, 01 Mar 2024 07:22:39 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Unable to resolve VPN

hpengelly — Fri, 01 Mar 2024 12:20:30 GMT

done

Re: Unable to resolve VPN

Anonymous — Fri, 01 Mar 2024 12:31:39 GMT

Good afternoon,

Thank you. We've checked and your router has the most recent version of firmware which should work fine for VPN. Could you try factory resetting the router please and then re-testing this again. If the VPN is still not working then we can send a replacement router for testing purposes to rule this out.

Thanks

Michelle

Re: Unable to resolve VPN

hpengelly — Fri, 01 Mar 2024 12:35:52 GMT

Hi Michelle,

I have already factory reset my router as part of troubleshooting before creating this thread.

H

Re: Unable to resolve VPN

Anonymous — Fri, 01 Mar 2024 12:36:56 GMT

Ok thanks for confirming. Is it ok if we send a replacement router to rule this out?

Michelle

Re: Unable to resolve VPN

hpengelly — Fri, 01 Mar 2024 12:58:26 GMT

Sure. is there anything of note from your end that happened yesterday when this problem started happening? Firmware update or similar.

as well as the vpn my company exposes a public url that I’m no longer able to resolve on any devices connected to my router

Re: Unable to resolve VPN

Debbie-TalkTalk — Fri, 01 Mar 2024 13:05:16 GMT

Hi hpengelly

I can't see any changes made that would result in your VPN not working.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Re: Unable to resolve VPN

hpengelly — Wed, 06 Mar 2024 16:15:24 GMT

Problem seems to be resolved

thanks
H

Re: Unable to resolve VPN

Debbie-TalkTalk — Thu, 07 Mar 2024 06:57:42 GMT

Hi hpengelly

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie