topic Re: Sara I need help with broadband in Broadband

Sara I need help with broadband

fernandobenitez — Thu, 29 Feb 2024 14:46:34 GMT

Sara I need help with broadband

Re: Sara I need help with broadband

Karl-TalkTalk — Thu, 29 Feb 2024 14:53:11 GMT

What's the problem with your broadband ?

Karl.

Re: Sara I need help with broadband

fernandobenitez — Thu, 29 Feb 2024 14:54:22 GMT

I completed a test with my line and it said I'm not getting the speeds that I should

Re: Sara I need help with broadband

fernandobenitez — Thu, 29 Feb 2024 16:31:16 GMT

any updates?.. or tests that I should do?

Re: Sara I need help with broadband

fernandobenitez — Thu, 29 Feb 2024 18:20:58 GMT

I have the below listed in My Connection Fault Timeline, but don´t know which tests to run...

Some more checks are needed

Updated: 14:39 on 29/02/2024

We can see that you're not getting the speeds we'd expect. To help resolve this, you'll need to complete some in home diagnostics tests

Re: Sara I need help with broadband

Anonymous — Fri, 01 Mar 2024 06:54:22 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Sara I need help with broadband

fernandobenitez — Fri, 01 Mar 2024 09:17:00 GMT

I´ve updated my profile

Re: Sara I need help with broadband

Anonymous — Fri, 01 Mar 2024 09:22:42 GMT

Morning,

Thank you. I've run a test on the line now which is clear and the sync speed looks ok. What speeds are you currently seeing if you run a speed test today please?

Thanks

Michelle

Re: Sara I need help with broadband

fernandobenitez — Fri, 01 Mar 2024 09:44:18 GMT

Just checked:

60 Mbps down, 16 Mbps up

Re: Sara I need help with broadband

Anonymous — Fri, 01 Mar 2024 09:47:23 GMT

Hi again,

Ok thanks for confirming. Was this a wired or wireless speed test? Could you try powering down the router for a full 30 minutes and then run another speed test please as this will reset the current session and can often increase the throughput speeds.

Thanks

Michelle

Re: Sara I need help with broadband

fernandobenitez — Fri, 01 Mar 2024 09:49:18 GMT

There are two of us working from home at the moment, so I can't right now... will check with my flatmate when she can

Re: Sara I need help with broadband

Chris-TalkTalk — Fri, 01 Mar 2024 09:55:31 GMT

OK, no problem

Thanks

Chris

Re: Sara I need help with broadband

fernandobenitez — Fri, 01 Mar 2024 10:01:13 GMT

BTW the previous was a wireless test

Re: Sara I need help with broadband

Chris-TalkTalk — Fri, 01 Mar 2024 12:58:01 GMT

OK thanks

Re: Sara I need help with broadband

fernandobenitez — Fri, 01 Mar 2024 13:53:38 GMT

turned off the router for 30 mins and now that is back on I'm getting 45 Mbps down, 16 Mbps up wireness

Re: Sara I need help with broadband

fernandobenitez — Fri, 01 Mar 2024 14:03:36 GMT

actually, varying quite a bit, just tested now and I'm getting 72.8 Mbps down, 18.6 Mbps up

Re: Sara I need help with broadband

Chris-TalkTalk — Fri, 01 Mar 2024 14:14:13 GMT

Are you able to run some tests on a device connected to your router by Ethernet cable?

Chris

Re: Sara I need help with broadband

fernandobenitez — Fri, 01 Mar 2024 14:31:51 GMT

not at the moment... maybe after 6pm

do you happen to know which plan I'm in and when does it expire?

also would it be usefull to look into upgrading our router?... we've had that one for quite a while... cheers!

Re: Sara I need help with broadband

fernandobenitez — Fri, 01 Mar 2024 14:37:52 GMT

My Packages and Services section on my Dashboard doesn't load...

Re: Sara I need help with broadband

Chris-TalkTalk — Fri, 01 Mar 2024 14:42:43 GMT

Hi fernandobenitez,

I've sent you a PM with your package and contract end date

Chris