topic Re: Huawei HG633 router - unable to get port forwarding to work in Broadband

Huawei HG633 router - unable to get port forwarding to work

DigitalTrip — Sun, 03 Mar 2024 19:06:42 GMT

Hi - I configure port forwarding to a computer in my local network but can't connect from the internet. Do I have the latest firmware?

Product type:HG633

Device ID:00E0FC-C4REQ15B27009765

Hardware version:H.1.01

Software version:v2.00t

Re: Huawei HG633 router - unable to get port forwarding to work

KeithFrench — Sun, 03 Mar 2024 21:52:15 GMT

The firmware revision will not affect this, but yes that is the current version. Please include screenshots in your reply or PM them to me to protect your privacy, so that I can check them for you.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Huawei HG633 router - unable to get port forwarding to work

Anonymous — Mon, 04 Mar 2024 07:28:23 GMT

Good morning,

Would you like us to send a Sagemcom Wifi hub instead? The HG633 is one of our older routers.

Thanks

Michelle

Re: Huawei HG633 router - unable to get port forwarding to work

DigitalTrip — Mon, 04 Mar 2024 08:11:57 GMT

Hi Michele yeah that would be great if you can. Is there any cost?

Re: Huawei HG633 router - unable to get port forwarding to work

Debbie-TalkTalk — Mon, 04 Mar 2024 08:46:47 GMT

Hi DigitalTrip

Thanks for your reply. There will be no charge for this router.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Debbie

Re: Huawei HG633 router - unable to get port forwarding to work

DigitalTrip — Mon, 04 Mar 2024 08:55:00 GMT

Hi Debbie - I have added my information thanks

let me know if anything else required from my side

thanks so much

Re: Huawei HG633 router - unable to get port forwarding to work

Debbie-TalkTalk — Mon, 04 Mar 2024 09:06:39 GMT

Hi DigitalTrip

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

Re: Huawei HG633 router - unable to get port forwarding to work

Debbie-TalkTalk — Fri, 08 Mar 2024 08:18:23 GMT

Hi DigitalTrip

Have you received the router?

Re: Huawei HG633 router - unable to get port forwarding to work

DigitalTrip — Fri, 08 Mar 2024 09:09:53 GMT

Hi Debbie - all recieved and working! thanks for your help

thanks

Re: Huawei HG633 router - unable to get port forwarding to work

Debbie-TalkTalk — Fri, 08 Mar 2024 09:12:30 GMT

Hi DigitalTrip

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie