topic Re: Booster Fast 266 wont connect in Broadband

Booster Fast 266 wont connect

Parisjade — Sat, 24 Feb 2024 17:39:30 GMT

Hello!

Have been having problems with my WiFi and signal being bad! Had a new router sent out and was sent a fast 266 booster pack!

I already have two wifi extenders in the home.

For the life of me it will not pair up!

I turn on the booster, wait till it's ready, I then hold WPS button on router for 3 seconds, that flashes orange then I press WPs button on booster. The 2nd light flashes red and the 3rd light flashes white and that all it does until both time out, I'm at loss of what to do.

I have resetted booster and router and that's not done anything.

Can anybody advise please 🙂

Re: Booster Fast 266 wont connect

ferguson — Sat, 24 Feb 2024 18:16:51 GMT

I wonder if your existing wifi extenders may need to be taken out of the connection first?

Re: Booster Fast 266 wont connect

Parisjade — Sat, 24 Feb 2024 18:31:04 GMT

I did think that!

Only problem is, I'm in a very old Victorian building, ground floor flat, a very big flat, the extenders barely give enough connection!

I'm in a predicament that if I take them out and just have the fast 266 then it still won't reach signal to far ends so will be in the same position!

Re: Booster Fast 266 wont connect

ferguson — Sat, 24 Feb 2024 18:39:01 GMT

Well, maybe give it a try? In a situation like yours the router and booster will need to be in optimal positions which is often a matter of trial and error.

Re: Booster Fast 266 wont connect

Parisjade — Sat, 24 Feb 2024 20:27:20 GMT

I will give it a go tomorrow, thank you 😊

Re: Booster Fast 266 wont connect

ferguson — Sat, 24 Feb 2024 20:52:03 GMT

Cool, let us know how you get on.

Re: Booster Fast 266 wont connect

Parisjade — Sun, 25 Feb 2024 09:04:32 GMT

Tried and unfortunately didn't work!

Re: Booster Fast 266 wont connect

ferguson — Sun, 25 Feb 2024 10:25:56 GMT

Aw, shucks! Lets see what the support team have to say when they are back online from tomorrow.

Re: Booster Fast 266 wont connect

Chris-TalkTalk — Mon, 26 Feb 2024 11:48:08 GMT

Hi Parisjade,

Could you try just pressing the WPS button and releasing rather than holding it in. Please let us know if this makes any difference

Chris

Re: Booster Fast 266 wont connect

Parisjade — Mon, 26 Feb 2024 11:50:26 GMT

Hello, I tried and nothing unfortunately

Re: Booster Fast 266 wont connect

Chris-TalkTalk — Mon, 26 Feb 2024 13:20:48 GMT

OK thanks, just to confirm, is the router the Sagemcom wifi hub?

Chris

Re: Booster Fast 266 wont connect

Parisjade — Mon, 26 Feb 2024 13:23:14 GMT

It is yes, a sagecom fast 5364

Re: Booster Fast 266 wont connect

Chris-TalkTalk — Mon, 26 Feb 2024 13:26:09 GMT

OK thanks. Could you reset it to factory default settings and then try again. Please let us know how you get on - Restore your router to factory settings - TalkTalk Help & Support

Chris

Re: Booster Fast 266 wont connect

Parisjade — Mon, 26 Feb 2024 13:29:48 GMT

I did that over the weekend but nothing happened. Its a new router that was delivered last week, resetted both hub and booster but nothing

Re: Booster Fast 266 wont connect

Chris-TalkTalk — Mon, 26 Feb 2024 13:37:04 GMT

Ok, so that we can look into this further can you please update your community profile to include your TalkTalk home telephone number or account number

Thanks

Chris

Re: Booster Fast 266 wont connect

Parisjade — Tue, 05 Mar 2024 10:14:53 GMT

Hi Chris, all done, sorry, been a very busy last week

Re: Booster Fast 266 wont connect

Chris-TalkTalk — Tue, 05 Mar 2024 12:48:30 GMT

Hi Parisjade,

If you're still experiencing problems with the boosted could you take a look at the following help article. if you then need further assistance please let me know

Setting up and positioning your Wi-Fi Booster - TalkTalk Help & Support

Chris

Re: Booster Fast 266 wont connect

Parisjade — Tue, 05 Mar 2024 12:52:10 GMT

HI Chris, tried it all, it just will not pair up to hub at all, just stays flashing red and white then stops once timed out

Re: Booster Fast 266 wont connect

Chris-TalkTalk — Tue, 05 Mar 2024 13:59:46 GMT

OK. I can send another one to test with, would you like me to arrange it?

Chris

Re: Booster Fast 266 wont connect

Parisjade — Tue, 05 Mar 2024 14:05:10 GMT

Hello, that would be fine if you think it would work.

Someone did mention that it might be because I have 2 talk talk Dlink extenders linked up, would that affect it pairing up? I did take them out and try the fast booster by itself but that still didn't work.