topic Re: 2.4G Wifi Signal Dropping Out in Broadband

2.4G Wifi Signal Dropping Out

Bostin1 — Tue, 05 Mar 2024 07:46:36 GMT

Hi,

I am experiencing issues with Wifi (Sagemcom Fast 5364). There appears to be no problem with 5g only 2.4g (Channel 1). I have tried changing the channel but I believe it defaults back to channel 1 because Wifi optimisation is switched on (reading other community members comments).

When I reboot the router 2.4g works ok for 1 - 2 days max then I have to reboot etc.

Is it possible to switch Wifi optimisation off so I can try another channel (If this is the issue).

Thanks in advance.

Re: 2.4G Wifi Signal Dropping Out

Anonymous — Tue, 05 Mar 2024 07:48:35 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: 2.4G Wifi Signal Dropping Out

Debbie-TalkTalk — Tue, 05 Mar 2024 09:39:53 GMT

Hi Bostin1

Thanks for updating your Community Profile.

I have switched the WIFI optimisation off, please let us know how the connection compares.

Debbie

Re: 2.4G Wifi Signal Dropping Out

Bostin1 — Tue, 05 Mar 2024 15:02:03 GMT

Thank you, I will monitor for several days then respond with feedback.

Re: 2.4G Wifi Signal Dropping Out

Karl-TalkTalk — Tue, 05 Mar 2024 15:06:06 GMT

No Problem 🙂

we're here when you need us.

Karl

Re: 2.4G Wifi Signal Dropping Out

Debbie-TalkTalk — Fri, 08 Mar 2024 08:11:29 GMT

Hi Bostin1

How are you getting on, how's the connection been?

Re: 2.4G Wifi Signal Dropping Out

Bostin1 — Sat, 09 Mar 2024 17:31:08 GMT

Hi, I have not had any issues so far after switching wifi optimisation off.

I have not rebooted the router or changed the channel (still channel 1).

😀

Re: 2.4G Wifi Signal Dropping Out

Debbie-TalkTalk — Mon, 11 Mar 2024 06:49:39 GMT

Hi Bostin1

That's great news, thanks for letting me know 🙂

Debbie