topic Re: Internet no Connection on PC - Need new Adaptor? in Broadband

Internet no Connection on PC - Need new Adaptor?

cruiseblogger — Tue, 05 Mar 2024 13:16:28 GMT

Hello

Our internet has stopped connecting to our PC

The laptop on WIFI and phones are picking up ok

I have a small world globe at the bottom of the screen saying unidentifed network no internet access

I can see that the talk talk black network adaptor plug that has lights on it , has a middle button (looks like a house shape to me) which is not lit up.

I am pretty sure its this that is failing.

I have tried usual things like closing down computer rebooting. I have rebooted the router twice pressed the WAN button trying to resync communication. I even tried a new cable.

Light is still off so I really dont want to go through the painful one hour web chat with support who I know will make me go through every conceivable scripted test even though I say I have tried this done that - I know they will make me do it again

Can I just simply quick fix order one or call someone at talk talk that get help efficiently

Re: Internet no Connection on PC - Need new Adaptor?

Chris-TalkTalk — Tue, 05 Mar 2024 15:09:39 GMT

Hi cruiseblogger,

Sorry to hear that you're experiencing problems with your service

Just to confirm, you are able to connect to the internet on all devices except your PC? How does your PC connect to the router, Ethernet cable or wifi? Or does it connect by powerline adapter?

Chris

Re: Internet no Connection on PC - Need new Adaptor?

cruiseblogger — Tue, 05 Mar 2024 16:25:41 GMT

Yes all other devices phones and laptop good via the wifi connect to internet no issues

Computer is wired with cables and plugs and has a black Talk talk power plug that is wired into it

The router is downstairs near the entry point from the outside but the pc is upstairs

The black plug looks like an adaptor and has a yellow cable from the power socket to the back of the computer

The first light is the power light green round circle with a line through it

The second Light looks like a house? but is not lit up (Powerline)

The third looks like a pitchfork and is lit up (Ethernet)

Re: Internet no Connection on PC - Need new Adaptor?

Anonymous — Wed, 06 Mar 2024 06:41:46 GMT

Morning,

@KeithFrench - Is this something that you may be able to offer any advice on?

Michelle

Re: Internet no Connection on PC - Need new Adaptor?

KeithFrench — Wed, 06 Mar 2024 08:37:30 GMT

That light when off means that the two power line adapters cannot talk to each other. Try oving them either side of a double socket to rule out a problem with your electricity.

Re: Internet no Connection on PC - Need new Adaptor?

cruiseblogger — Wed, 06 Mar 2024 11:42:56 GMT

This is the problem (please bear with me as I am no techie)

We had two gadgets and I know they had to talk to each other - another plug in device one a transmitter one a reciever but several months back open reach came to wire fibre directly into our house (they did all the street) and took the other gadget out that was downstairs and it looks like everything is wired into a plate (square shaped like a light switch with wires going directly into it that has lights on it)and I was then told the Pc internet would work off wifi - I didnt even know that was possible.

We used to have the router upstairs but they moved it downstairs next to the entry point to the house. It has worked fine for many months like this. But all I know is this black plug I described earlier made the internet work.

Re: Internet no Connection on PC - Need new Adaptor?

KeithFrench — Wed, 06 Mar 2024 11:50:57 GMT

They sound like Ethernet only Power Line Adapters, were these supplied by TalkTalk?

Re: Internet no Connection on PC - Need new Adaptor?

cruiseblogger — Wed, 06 Mar 2024 12:09:01 GMT

Yes it says talk talk on it and its plugged into a power socket near the computer and has a yellow wire connecting it to the back of the computer

Re: Internet no Connection on PC - Need new Adaptor?

KeithFrench — Wed, 06 Mar 2024 13:09:36 GMT

I'll ask TalkTalk if they can replace them for you.

Re: Internet no Connection on PC - Need new Adaptor?

Chris-TalkTalk — Wed, 06 Mar 2024 14:05:38 GMT

Hi cruiseblogger,

I can send replacement powerline adapters to test with, would you like me to arrange this?

Chris

Re: Internet no Connection on PC - Need new Adaptor?

cruiseblogger — Wed, 06 Mar 2024 18:13:55 GMT

Yes that would be great if you could.

Do you need any more info from me

Re: Internet no Connection on PC - Need new Adaptor?

Chris-TalkTalk — Thu, 07 Mar 2024 10:08:18 GMT

I've ordered the PLAs, they should be with you within a couple of working days

Chris

Re: Internet no Connection on PC - Need new Adaptor?

Anonymous — Mon, 11 Mar 2024 13:15:20 GMT

Good afternoon,

How are you getting on?

Thanks

Michelle

Re: Internet no Connection on PC - Need new Adaptor?

cruiseblogger — Mon, 11 Mar 2024 13:16:47 GMT

Thank you.

I paired the new ones up and internet worked straight away

Re: Internet no Connection on PC - Need new Adaptor?

KeithFrench — Mon, 11 Mar 2024 13:17:29 GMT

Glad to here it.

Re: Internet no Connection on PC - Need new Adaptor?

Anonymous — Mon, 11 Mar 2024 13:17:56 GMT

Hi again,

I'm really glad to hear this and thanks for the update 🙂

Michelle