topic Re: Broadband not working in Broadband

Broadband not working

Pazza23 — Sun, 10 Mar 2024 21:08:54 GMT

Broadband hasn’t worked all day. Just an orange light on the router. Tried turning off and on, but hasn’t worked.

Re: Broadband not working

KeithFrench — Sun, 10 Mar 2024 21:56:20 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Broadband not working

Anonymous — Mon, 11 Mar 2024 07:27:50 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Broadband not working

Anonymous — Tue, 12 Mar 2024 08:37:47 GMT

Hello,

Just checking back in to see if you still need assistance with this?

Thanks

Michelle