topic Re: Capped Broadband Download Speed in Broadband

Capped Broadband Download Speed

Wolverine1 — Wed, 06 Mar 2024 08:12:17 GMT

Hi I used to have faster download speeds available, but I appear to be now capped at exactly 60mbps ! , which I find quite frustrating. Can this be uncapped to provide my full speed as before please? Thanks.

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Wed, 06 Mar 2024 08:15:13 GMT

Hi Wolverine1

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Capped Broadband Download Speed

Wolverine1 — Wed, 06 Mar 2024 08:48:23 GMT

Hi Debbie,

I've updated my details as requested

Thanks.

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Wed, 06 Mar 2024 09:02:53 GMT

Hi Wolverine1

Thank you. The line test is clear and your line is in sync at 59.9mb.

What speed were you previously receiving? (when running speed tests)

Re: Capped Broadband Download Speed

Wolverine1 — Wed, 06 Mar 2024 09:09:03 GMT

Hi Debbie,

Until recently my router was syncing at 72 mbps

Since this has changed to 60 the connection can be choppy at times and can also be slow which never happened before even with a few people connected on the network.

Thanks

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Wed, 06 Mar 2024 09:10:12 GMT

Hi Wolverine1

Thanks for your reply.

Have we recently sent you a replacement router for testing?

Re: Capped Broadband Download Speed

Wolverine1 — Wed, 06 Mar 2024 09:43:29 GMT

Hi Debbie,

No not had a replacement router as still got the original router I was issued with.

Thanks.

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Wed, 06 Mar 2024 09:44:46 GMT

Hi Wolverine1

Ok I think we should send a router first as the line test is clear. Are you happy for me to arrange this?

Re: Capped Broadband Download Speed

Wolverine1 — Wed, 06 Mar 2024 09:47:37 GMT

Hi Debbie,

That's fine, definitely worth a try and thankyou for your help.

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Wed, 06 Mar 2024 09:56:25 GMT

Hi Wolverine1

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: Capped Broadband Download Speed

Wolverine1 — Wed, 06 Mar 2024 10:01:53 GMT

Thankyou Debbie, will do.

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Wed, 06 Mar 2024 10:47:42 GMT

Hi Wolverine1

Thank you 🙂

Debbie

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Fri, 08 Mar 2024 11:02:23 GMT

Hi Wolverine1

Have you received the router?

Re: Capped Broadband Download Speed

Wolverine1 — Fri, 08 Mar 2024 11:32:38 GMT

Hi Debbie,

Just received the replacement router from the courier thankyou.

I've just connected everything up and given it a test. It seems roughly the same at the moment but very slightly quicker than before, I have just noticed when logging into the router that I am still capped at 60 mbps download and 20mbps upload on the router? I've also tried to do a speed test on the talktalk website but it says "We've run into a problem, Sorry, we're working hard to resolve this issue, Please try again later.

Thanks.

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Fri, 08 Mar 2024 12:16:36 GMT

Hi Wolverine1

Thanks for your reply.

Please can you power down the new router for a full 30 minutes and then leave the new router switched on and connected for 48hrs whilst DLM is monitoring the line profile/speed?

I can then check the connection stats again on Monday.

Re: Capped Broadband Download Speed

Wolverine1 — Fri, 08 Mar 2024 12:22:54 GMT

Hi Debbie, I've just switched off the new router, will switch back on in 30 mins.

Thanks you for your help.

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Fri, 08 Mar 2024 12:27:45 GMT

Hi Wolverine1

Thank you. I will check the connection stats again on Monday and I will post back on this thread.

Debbie

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Mon, 11 Mar 2024 10:07:30 GMT

Hi Wolverine1

I've checked the connection stats and I can see that the sync speed hasn't increased any further.

I have also checked the predicted speed range for your line and the minimum guaranteed speed is showing as 58.8 and your current speed is 59mb.

I can arrange an engineer visit but I can't guarantee if the speed will increase based on the predicted ranges for your line.

Re: Capped Broadband Download Speed

Wolverine1 — Mon, 11 Mar 2024 10:49:06 GMT

Hi Debbie,

Thankyou for the reply.

If possible could you please arrange an engineer, it's worth a try and see if he sync speed could be improved. I had a few stuttering issues over the weekend where a few times the internet froze and took a few minutes to correct itself even on ethernet connected hardware.

Thanks

Re: Capped Broadband Download Speed

Debbie-TalkTalk — Mon, 11 Mar 2024 10:51:35 GMT

Hi Wolverine1

Thanks for your reply.

Please can you provide your availability AM and PM?

Can you also confirm potential engineer charges Engineer charges