topic Re: New router in Broadband

New router

Awboxster — Wed, 28 Feb 2024 13:13:26 GMT

Hi, I had a new router supplied by yourselves earlier this year and was working ok on both frequencies .Up until the last few weeks the 5GHz has stopped working every 4-5days and requires a reboot to start it working again. The 2.4GHz works OK (I had split the two outputs out when I first received it and that worked OK). Can you assist me please.

Cheers, Adrian

Re: New router

Anonymous — Wed, 28 Feb 2024 13:16:59 GMT

Hi Awboxster,

I'm sorry to hear this. I've run a line test now just to rule out any line/possible faults and this is clear. Would you like us to send a replacement router for testing purposes? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Michelle

Re: New router

Awboxster — Wed, 28 Feb 2024 13:45:18 GMT

Hi Michelle, yes please for a replacement router!..I have just rebooted my router and all works again(5GHz) probably for another 4-5 days.

Really appreciate your quick reply and potential fix.

Regards, Adrian

Re: New router

Debbie-TalkTalk — Wed, 28 Feb 2024 13:52:28 GMT

Hi Adrian

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: New router

Awboxster — Wed, 28 Feb 2024 13:53:50 GMT

Thanks, will do.

Adrian

Re: New router

Debbie-TalkTalk — Wed, 28 Feb 2024 13:57:09 GMT

Hi Adrian

Thank you 🙂

Debbie

Re: New router

Debbie-TalkTalk — Fri, 01 Mar 2024 12:57:07 GMT

Hi Adrian

Have you received the router?

Re: New router

Awboxster — Mon, 11 Mar 2024 10:50:39 GMT

Hi Debbie, yes I received the new router (2nd one) and initially worked fine on both 5 and 2.4ghz channels. After about 1 day the 2.4ghz channel stopped working but the 5 ghz was OK!!, I rebooted the router and it was all ok, but the 2.4ghz has continued to slow right down and sometimes virtually nothing...and then it speeds up again. Today I have changed the channel on 2.4ghz from 1 to number 11 and will see what happens over the next few days. This all seems to be rather silly as the earlier router you sent stopped working on the 5ghz channel but was ok on the 2.4ghz! One positive from this newer router is my broadband download speed has increased to 50-53mb , so not all bad.

Regards, Adrian

Re: New router

Debbie-TalkTalk — Mon, 11 Mar 2024 10:58:35 GMT

Hi Adrian

Thanks for your reply.

Would you like me to switch the WIFI optimisation off on the line to see if this helps?

Re: New router

Awboxster — Mon, 11 Mar 2024 11:00:42 GMT

Yes please...I have set the wifi channel on the router to number eleven, is this the same as you are talking about?

Re: New router

Debbie-TalkTalk — Mon, 11 Mar 2024 11:03:33 GMT

Hi Adrian

Yes, switching the WIFI optimisation off will stop the channel changing from the one you have chosen yourself.

This has now been switched off, please let us know how the connection compares.

Thanks again.

Re: New router

Awboxster — Mon, 11 Mar 2024 11:05:11 GMT

OK, thanks for your help.

Regards, Adrian

Re: New router

Debbie-TalkTalk — Mon, 11 Mar 2024 11:07:21 GMT

Hi Adrian

No problem, I will check in again with you tomorrow to see how the connection has been.

Thanks

Debbie 🙂

Re: New router

Awboxster — Mon, 11 Mar 2024 11:09:47 GMT

Re: New router

Debbie-TalkTalk — Tue, 12 Mar 2024 13:15:48 GMT

Hi Adrian

How's the connection been since yesterday?

Re: New router

Awboxster — Tue, 12 Mar 2024 16:11:16 GMT

Hi Debbie, so far so good the 2.4ghz wifi connection generally runs at 50-52mb, so I will continue with this router for the rest of the week...is that OK?

Regards Adrian

Re: New router

Anonymous — Wed, 13 Mar 2024 05:53:13 GMT

Hi Adrian,

Yes of course 🙂 We'll check back in with you on Friday to see how you're getting on.

Thanks

Michelle

Re: New router

Debbie-TalkTalk — Fri, 15 Mar 2024 06:11:14 GMT

Hi Adrian

How are you getting on?

Re: New router

Awboxster — Fri, 15 Mar 2024 12:58:37 GMT

Hi Debbie, the new router appears to be behaving itself so all good so far!! I will send the other router back next week if that's ok.

I also sent this reply via the e-mail as well because I don't always receive the 'code' required for the log in on this community site.

Anyway all good so far and thanks for your help.

Adrian

Re: New router

Debbie-TalkTalk — Fri, 15 Mar 2024 13:00:23 GMT

Hi Adrian

I'm so glad to hear this, thanks for letting us know 🙂

Yes that's no problem.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie