topic Re: Dropping broadband in Broadband

Dropping broadband

Squelch#62 — Tue, 12 Mar 2024 18:18:25 GMT

I have been having this problem for months now and it is getting worse especially today it's going off nearly every 10 minutes. So frustrating. I have done all the home checks several times and it's still no better. I refuse to talk to the tech team. Last time I did I was on the phone for nearly 3hrs. I'm 69yrs old and cannot understand it all. But they are not helping me at all. I just don't know what to do anymore. I'm paying for a service I'm not getting. Please somebody help me.

Re: Dropping broadband

Gliwmaeden2 — Tue, 12 Mar 2024 21:28:06 GMT

@Squelch#62, you seem to have overlooked the reply from staff at the start of the month.

You can find your old threads in the ACTIVITY area of your profile.

Staff prefer you to follow up on the original thread for continuity and to avoid unnecessary duplication.

This is the link to that earlier thread that needed a reply from you:

https://community.talktalk.co.uk/t5/Broadband/Continual-loss-of-Internet/td-p/3026080

Re: Dropping broadband

Anonymous — Wed, 13 Mar 2024 06:42:40 GMT

Morning,

I'm sorry to hear this. I can see that we've replied to your other topic.

Thanks

Michelle