topic Re: old router in Broadband

old router

lidmendrod — Wed, 13 Mar 2024 09:12:23 GMT

Hi everyone!

Any idea how to get a new router from talktalk?
The one I have doesn't allow me to use a WPA2 connection and therefore I can't work from home for security reasons.

Any help would be appreciated!
Thank you

Re: old router

Debbie-TalkTalk — Wed, 13 Mar 2024 09:13:51 GMT

Hi lidmendrod

Which router do you currently have? (make and model)

Re: old router

lidmendrod — Wed, 13 Mar 2024 14:49:44 GMT

Hi,
It's the Huawei HG633

Re: old router

Debbie-TalkTalk — Wed, 13 Mar 2024 14:52:04 GMT

HI lidmendrod

Please can you add your name and TalkTalk landline number to your Community Profile, we can then send you a different make and model of router.

Thanks

Debbie

Re: old router

lidmendrod — Wed, 13 Mar 2024 15:16:07 GMT

Hi,
It's the Huawei HG633

Re: old router

Karl-TalkTalk — Wed, 13 Mar 2024 15:26:32 GMT

A router is on the way to you now.

Thanks

Karl.

Re: old router

Debbie-TalkTalk — Fri, 15 Mar 2024 12:23:35 GMT

Hi lidmendrod

Have you received the replacement router?