topic Re: Router Wifi Dropping After Time in Broadband

Router Wifi Dropping After Time

Archy101 — Tue, 12 Mar 2024 17:03:59 GMT

We recently got the hub router around a year ago and all has been fine with it up until around 2 weeks ago.

We are consistently finding that the wifi signal has begun to drop out for certain wireless devices after a day or two. Any device on a wired connection has no issue. For the wireless this is two devices:

Samsung Galaxy S10+ phone. The wifi drops out but going to settings and tapping on the wifi reconnects the phone.

Lenovo tablet. This will not reconnect to the wifi despite the signal being there (it simply states a connection error) and only a powering the router off and on will fix the problem. The tablet will then reconnect.

This fixes the issue for maybe a day or two then the same thing happens again. Is there anything we can do to try to remedy this without having to turn the router off/on every other day?

Re: Router Wifi Dropping After Time

Anonymous — Wed, 13 Mar 2024 06:01:28 GMT

Good morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Router Wifi Dropping After Time

Archy101 — Wed, 13 Mar 2024 18:26:59 GMT

Hi, I have updated that as requested.

Re: Router Wifi Dropping After Time

Anonymous — Thu, 14 Mar 2024 06:54:24 GMT

Hi Archy,

Thank you. I've run a test on the line now which hasn't detected a fault. Can I just confirm, have you tried factory resetting the router and then re-setting it back up again?

Thanks

Michelle