topic Re: How long between being told an engineer is on his way and it actually getting fixed?? in Broadband

How long between being told an engineer is on his way and it actually getting fixed??

Bushyshrub11 — Fri, 15 Mar 2024 00:42:46 GMT

We have had no broadband for 24 hours. Last update was 11.30a, on the 14th, having been without it at that point for 12 hours. Is this sort of delay normal?

Re: How long between being told an engineer is on his way and it actually getting fixed??

ferguson — Fri, 15 Mar 2024 00:56:04 GMT

Sadly it can be, it is all down to Openreach to get the issue fixed. Total loss of service for more than two working days is covered by the auto compensation scheme, see here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: How long between being told an engineer is on his way and it actually getting fixed??

Debbie-TalkTalk — Fri, 15 Mar 2024 06:41:18 GMT

Hi Bushyshrub11

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: How long between being told an engineer is on his way and it actually getting fixed??

Debbie-TalkTalk — Mon, 18 Mar 2024 08:13:04 GMT

Hi Bushyshrub11

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.