topic Re: Wi fi disconnects daily in Broadband

Wi fi disconnects daily

shvsgrey — Fri, 15 Mar 2024 14:00:59 GMT

Hi, the WiFi signal from the supplied Sagemcom Fast router has been disconnecting multiple times over the last 3 days. My Ethernet connected devices remain unaffected. The router light remains a steady white. I have reset the router back to factory settings but the WiFi problems still persist. WiFi is lost on both 2.4 ghz and 5ghz channels. To get the WiFi signal back i have to switch the router off for 30 seconds and wait for the connection. Once reconnected speeds are normal as expected. After a while of usage the Wifi disconnects again and i have to start the process .

Re: Wi fi disconnects daily

Debbie-TalkTalk — Fri, 15 Mar 2024 14:03:13 GMT

Hi shvsgrey

I'm really sorry to hear this.

Have we recently sent you a replacement router for testing?

Re: Wi fi disconnects daily

shvsgrey — Fri, 15 Mar 2024 14:14:33 GMT

Hi Debbie, thanks for quick response. There has been no router sent for testing for this issue. I had a replacement router sent out in August 2023 for a different issue (router would do nothing but flash)

Re: Wi fi disconnects daily

Debbie-TalkTalk — Fri, 15 Mar 2024 14:19:21 GMT

Hi shvsgrey

No problem. Would you like me to send out a router now?

Re: Wi fi disconnects daily

shvsgrey — Fri, 15 Mar 2024 14:23:27 GMT

Hi Debbie , yes please will there be a pre paid envelope to return the old one just in case it is the router ?

Thank you

Re: Wi fi disconnects daily

Debbie-TalkTalk — Fri, 15 Mar 2024 14:28:20 GMT

Hi shvsgrey

No problem 🙂

The router is on its way (and a pre paid returns bag) please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Wi fi disconnects daily

shvsgrey — Fri, 15 Mar 2024 14:40:46 GMT

Many thanks for your help Debbie , superb service, i will keep you informed regards the connection. Thanks again.

Re: Wi fi disconnects daily

Debbie-TalkTalk — Fri, 15 Mar 2024 14:42:38 GMT

Hi shvsgrey

Ahh thank you 🙂

I will check in again with you next week to see how the connection is with the new router.

Debbie

Re: Wi fi disconnects daily

Debbie-TalkTalk — Mon, 18 Mar 2024 12:57:43 GMT

Hi shvsgrey

Have you received the router?

Re: Wi fi disconnects daily

shvsgrey — Mon, 18 Mar 2024 13:30:10 GMT

Hi Debbie,

The router has arrived and the WiFi / broadband is now working again with a good connection and good speeds. Over the weekend the old router failed as I was only getting a flashing amber light and no connection.

All is good now though . I will send the old equipment back in the supplied prepaid package .

Many thanks again for your help and the fantastic service.

Re: Wi fi disconnects daily

Chris-TalkTalk — Mon, 18 Mar 2024 13:31:24 GMT

That's great shvsgrey, thanks for letting us know

Chris