topic Re: Prolonged failure of Internet connection in Broadband

Prolonged failure of Internet connection

Dave 68 — Fri, 15 Mar 2024 16:38:44 GMT

I have been without an Internet connection since 6pm yesterday. After reporting, it I got a text message to say that there was an issue with my connection but an engineer had been instructed to fix the fault. This was not to involve attendance at my house. This message was received at 6pm last night.

It is now 4.30 pm today and I am still without a connection.

Does it take an engineer this long to fix a fault. This is surely unacceptable service.

When can I expect to be connected.

Re: Prolonged failure of Internet connection

ferguson — Fri, 15 Mar 2024 17:52:08 GMT

The standard SLA with Openreach is 48 hours, longer if there is a weekend involved.

Re: Prolonged failure of Internet connection

Chris-TalkTalk — Mon, 18 Mar 2024 08:07:04 GMT

Hi Dave,

How are your getting on, have you heard anything from Openreach?

Chris