topic Re: Lenova wireless problem in Broadband

Lenova wireless problem

Sakky_87 — Tue, 19 Mar 2024 13:21:23 GMT

This is a weird one but we have a new laptop which, when it connects to our home wifi, causes the router to disconnect from TalkTalk.

The router sometimes reconnects after a few minutes, or if we switch off wifi on the laptop then the router reconnects shortly afterwards and everybody stops shouting at me.

The laptop is a Lenovo Yoga 7 14ARB7 running Windows 11, router is some generic D-Link device supplied by TalkTalk about 8 years ago.

What could be causing this?! Seems really odd

Re: Lenova wireless problem

Chris-TalkTalk — Tue, 19 Mar 2024 13:28:17 GMT

Hi Sakky_87,

Do the lights change on your router when the connection drops?

Chris

Re: Lenova wireless problem

Sakky_87 — Tue, 19 Mar 2024 13:29:09 GMT

yes the light goes red

Re: Lenova wireless problem

Chris-TalkTalk — Tue, 19 Mar 2024 13:31:54 GMT

OK thanks. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Lenova wireless problem

Sakky_87 — Tue, 19 Mar 2024 13:39:53 GMT

yes its been updated

Re: Lenova wireless problem

Chris-TalkTalk — Tue, 19 Mar 2024 13:53:46 GMT

Thanks. How long has this been happening? Does this happen multiple times in a day?

Chris

Re: Lenova wireless problem

Sakky_87 — Tue, 19 Mar 2024 13:54:15 GMT

its been happening for a few months and several times a day

Re: Lenova wireless problem

Chris-TalkTalk — Tue, 19 Mar 2024 13:58:31 GMT

OK thanks. Line history and authentication logs are only showing two disconnections in the last 14 days and they were both yesterday. Has the connection dropped today?

Chris

Re: Lenova wireless problem

Sakky_87 — Tue, 19 Mar 2024 13:59:36 GMT

yes its dropped several times today

Re: Lenova wireless problem

Chris-TalkTalk — Tue, 19 Mar 2024 14:01:17 GMT

Could you take a look at the label on the router and let me know what the make and model is

Thanks
Chris

Re: Lenova wireless problem

Sakky_87 — Tue, 19 Mar 2024 14:05:58 GMT

sagecom

Re: Lenova wireless problem

Chris-TalkTalk — Tue, 19 Mar 2024 14:08:01 GMT

OK thanks. Have you tried resetting the router to factory default settings, if not then I think it's worth a try.

Restore your router to factory settings - TalkTalk Help & Support

Chris

Re: Lenova wireless problem

Sakky_87 — Tue, 19 Mar 2024 14:08:36 GMT

yes i have set it and rebooted not helped

Re: Lenova wireless problem

Chris-TalkTalk — Tue, 19 Mar 2024 14:09:39 GMT

OK. I can send another router to test with, would you like me to arrange this?

Chris

Re: Lenova wireless problem

Sakky_87 — Tue, 19 Mar 2024 14:10:26 GMT

yes thats fine

Re: Lenova wireless problem

Chris-TalkTalk — Tue, 19 Mar 2024 14:13:53 GMT

OK, I'll order one now, it will be the same make and model though, but at least it will eliminate a fault with your router

Chris

Re: Lenova wireless problem

Sakky_87 — Tue, 19 Mar 2024 14:14:32 GMT

is there nothing better you can order please?

Re: Lenova wireless problem

Chris-TalkTalk — Tue, 19 Mar 2024 14:16:56 GMT

Sorry no, the Sagemcom is still the router that we supply to all customers except those on some Future Fibre packages.

Chris

Re: Lenova wireless problem

Sakky_87 — Tue, 19 Mar 2024 14:17:29 GMT

ok thats fine

Re: Lenova wireless problem

Chris-TalkTalk — Tue, 19 Mar 2024 14:18:14 GMT

OK, I'll order it now, it should be with you within a couple of working days

Chris