topic Re: Faulty Broadband router in Broadband

Faulty Broadband router

Swift/10 — Mon, 18 Mar 2024 18:29:45 GMT

I am a new customer who received a faulty router over a week ago. I sent an email today pointing out that despite phoning, using the 'chat' and speaking to an engineer, nothing has been done. I don't want to 'chat' on line again, I don't want to 'call' again, so I would like to know whether my email will be read and dealt with?

Re: Faulty Broadband router

Debbie-TalkTalk — Tue, 19 Mar 2024 06:42:52 GMT

Hi Swift/10

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Faulty Broadband router

Debbie-TalkTalk — Wed, 20 Mar 2024 09:13:36 GMT

Hi Swift/10

Do you still need help with this?

Re: Faulty Broadband router

Swift/10 — Wed, 20 Mar 2024 09:50:12 GMT

Yes please - I still need help, but how do I add my name and email to Community Profile?

Re: Faulty Broadband router

Debbie-TalkTalk — Wed, 20 Mar 2024 09:59:53 GMT

Hi Swift/10

Please can you click on your Community Username, then click on view/manage this users settings, then click on personal information.

Once you have added your details then click the save changes button at the bottom of the page.

Thanks