https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030184#M863904 <P>I mean preferrably id like a visit to be arranged and in the meantime ill monitor the line and see if it keeps doing the same thing. That would be greatly appreciated.&nbsp;</P> Wed, 20 Mar 2024 12:07:30 GMT zephyrX1 2024-03-20T12:07:30Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030064#M863866 <P>My internet as of recent has been randomly dropping as much as 6-7 times in a 15 minute span its getting unuseable at times its insanely frustrating and i need someone to check this out. here are some logs for this. Other times theres no issue and certain times this can go on and on and on.&nbsp;</P><P>20.03.2024 00:36:48WarningDHCPC</P><DIV class="">WAN DHCP client (1) stopped</DIV><P>20.03.2024 00:30:43WarningDHCPC</P><DIV class="">WAN DHCP client (1) stopped</DIV><P>20.03.2024 00:27:09WarningDHCPC</P><DIV class="">WAN DHCP client (1) stopped</DIV><P>20.03.2024 00:25:46WarningDHCPC</P><DIV class="">WAN DHCP client (1) stopped</DIV><P>20.03.2024 00:24:51WarningDHCPC</P><DIV class="">WAN DHCP client (1) stopped</DIV><P>20.03.2024 00:19:31WarningDHCPC</P><DIV class="">WAN DHCP client (1) stopped</DIV><P>20.03.2024 00:18:45WarningDHCPC</P><DIV class="">WAN DHCP client (1) stopped</DIV><P>19.03.2024 22:36:45ErrorDNS</P><DIV class="">DNS name resolution failure (settings.crashlytics.com)</DIV><P>19.03.2024 22:24:15ErrorDNS</P><DIV class="">DNS name resolution failure (initplayback)</DIV><P>19.03.2024 21:46:48ErrorDNS</P><DIV class="">DNS name resolution failure (sync.extend.tv)</DIV><P>19.03.2024 21:46:48ErrorDNS</P><DIV class="">DNS name resolution failure (sync.extend.tv)</DIV><P>19.03.2024 21:46:48ErrorDNS</P><DIV class="">DNS name resolution failure (sync.extend.tv)</DIV><P>19.03.2024 21:46:48ErrorDNS</P><DIV class="">DNS name resolution failure (sync.extend.tv)</DIV><P>19.03.2024 21:46:48ErrorDNS</P><DIV class="">DNS name resolution failure (sync.extend.tv)</DIV><P>19.03.2024 21:46:11ErrorDNS</P><DIV class="">DNS name resolution failure (initplayback)</DIV><P>19.03.2024 21:41:05ErrorDNS</P><DIV class="">DNS name resolution failure (initplayback)</DIV><P>19.03.2024 21:38:53ErrorDNS</P><DIV class="">DNS name resolution failure (config-rumlive.rum.nccgroup-webperf.com)</DIV><P>19.03.2024 21:38:53ErrorDNS</P><DIV class="">DNS name resolution failure (config-rumlive.rum.nccgroup-webperf.com)</DIV><P>19.03.2024 21:38:53ErrorDNS</P><DIV class="">DNS name resolution failure (beacon-rumlive.rum.nccgroup-webperf.com)</DIV><P>19.03.2024 21:38:53ErrorDNS</P><DIV class="">DNS name resolution failure (beacon-rumlive.rum.nccgroup-webperf.com)</DIV> Wed, 20 Mar 2024 00:44:01 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030064#M863866 zephyrX1 2024-03-20T00:44:01Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030094#M863871 <P>Hi zephyrX1</P> <P>&nbsp;</P> <P>I'm really sorry to hear this.</P> <P>&nbsp;</P> <P>The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.</P> <P>&nbsp;</P> <P>Is the router connected at the test socket at the moment?</P> <P>&nbsp;</P> <P>Do you use your landline? If you do, are you experiencing any noise on the line when making calls?</P> <P>&nbsp;</P> Wed, 20 Mar 2024 07:52:49 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030094#M863871 Debbie-TalkTalk 2024-03-20T07:52:49Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030132#M863882 <P>I would like for that please and thank you, the router is connected to the only socket in the house so i have no clue if thats the main or test socket. I do use my landline and only every so often have i noticed any noise but 90% of the time it seems to be fine and its never really noticeable if there is any noise.&nbsp;</P> Wed, 20 Mar 2024 09:46:41 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030132#M863882 zephyrX1 2024-03-20T09:46:41Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030142#M863890 <P>Hi zephyrX1</P> <P>&nbsp;</P> <P>Thanks for your reply.</P> <P>&nbsp;</P> <P>Would it be possible to post a photo of your master socket on this thread, just so I can check if you have a test socket?</P> Wed, 20 Mar 2024 09:58:00 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030142#M863890 Debbie-TalkTalk 2024-03-20T09:58:00Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030155#M863896 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DCB6827D-9A52-4361-B04F-22C7900A2B5A.jpeg" style="width: 3024px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/69692i813785AD53B78CE6/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="DCB6827D-9A52-4361-B04F-22C7900A2B5A.jpeg" alt="DCB6827D-9A52-4361-B04F-22C7900A2B5A.jpeg" /></span></P><P> </P> Wed, 20 Mar 2024 10:30:12 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030155#M863896 zephyrX1 2024-03-20T10:30:12Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030163#M863899 <P>Hi zephyrX1</P> <P>&nbsp;</P> <P>Thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>This socket should have a test socket underneath the face plate.</P> <P>&nbsp;</P> <P>If you gently squeeze the two clips on either side of the socket then the lower section of the face plate should come away to reveal the test socket. Would it be possible to connect the filter and router at the test socket? (I can then run another line test in this set up)</P> Wed, 20 Mar 2024 10:55:28 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030163#M863899 Debbie-TalkTalk 2024-03-20T10:55:28Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030172#M863900 <P>okay i will do in a moment, to be sure should i use plug the landline into the filter?&nbsp;</P> Wed, 20 Mar 2024 11:35:37 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030172#M863900 zephyrX1 2024-03-20T11:35:37Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030173#M863901 <P>Hi zephyrX1</P> <P>&nbsp;</P> <P>Yes please <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Let me know once its connected and I will run the line test.</P> <P>&nbsp;</P> <P>Thank you.</P> <P>&nbsp;</P> Wed, 20 Mar 2024 11:37:09 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030173#M863901 Debbie-TalkTalk 2024-03-20T11:37:09Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030179#M863902 <P>okay ive done it and everything is up, i dont know if its worth mentioning but it started up and connected much faster than it does on the master socket.&nbsp;</P> Wed, 20 Mar 2024 11:52:32 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030179#M863902 zephyrX1 2024-03-20T11:52:32Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030180#M863903 <P>HI zephyrX1</P> <P>&nbsp;</P> <P>Thanks again. The same fault has been detected on the line test.</P> <P>&nbsp;</P> <P>Would you like to monitor the connection at the test socket first? Or alternatively I can arrange an Openreach engineer visit.</P> <P>&nbsp;</P> <P>Debbie</P> Wed, 20 Mar 2024 11:56:41 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030180#M863903 Debbie-TalkTalk 2024-03-20T11:56:41Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030184#M863904 <P>I mean preferrably id like a visit to be arranged and in the meantime ill monitor the line and see if it keeps doing the same thing. That would be greatly appreciated.&nbsp;</P> Wed, 20 Mar 2024 12:07:30 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030184#M863904 zephyrX1 2024-03-20T12:07:30Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030185#M863905 <P>Hi zephyrX1</P> <P>&nbsp;</P> <P>Ok no problem. I will check in again with you tomorrow to see how the connection has been whilst connected at the test socket.</P> <P>&nbsp;</P> <P>If you are experiencing the same issue then I will arrange the engineer visit for you. If the fault continues to happen today then please let me know on this thread and I can start the engineer booking process straight away.</P> <P>&nbsp;</P> <P>Thanks again.</P> <P>&nbsp;</P> <P>Debbie</P> Wed, 20 Mar 2024 12:13:51 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030185#M863905 Debbie-TalkTalk 2024-03-20T12:13:51Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030190#M863907 <P>alright! thank you for the help i appreciate it, have a good day</P> Wed, 20 Mar 2024 12:33:23 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030190#M863907 zephyrX1 2024-03-20T12:33:23Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030205#M863909 <P>Hi zephyrX1</P> <P>&nbsp;</P> <P>Ahh you're welcome, you too <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 20 Mar 2024 13:14:41 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030205#M863909 Debbie-TalkTalk 2024-03-20T13:14:41Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030343#M863934 <P>Hi zephyrX1</P> <P>&nbsp;</P> <P>How's the connection been last night?</P> Thu, 21 Mar 2024 09:09:33 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030343#M863934 Debbie-TalkTalk 2024-03-21T09:09:33Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030665#M863992 <P>after monitoring it for a bit it hasnt dropped or reset itself randomly so far which is a good sign, theres the slight chance that the problem was caused by a leak in our house which has been resolved since also which the issue was roughly around the master socket.&nbsp;</P> Fri, 22 Mar 2024 19:47:39 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030665#M863992 zephyrX1 2024-03-22T19:47:39Z https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030903#M864028 <P>Hi zephyrX1</P> <P>&nbsp;</P> <P>I'm so glad to hear that the connection has remained stable.</P> <P>&nbsp;</P> <P>If you do experience any further issues then please let us know.</P> <P>&nbsp;</P> <P>I have sent you a Private Message with a link to a short survey for the Community.</P> <P>&nbsp;</P> <P>Thanks&nbsp;</P> <P>&nbsp;</P> <P>Debbie</P> Mon, 25 Mar 2024 06:38:00 GMT https://community.talktalk.co.uk/t5/Broadband/Frequent-drops-Internet-randomly-resetting-itself/m-p/3030903#M864028 Debbie-TalkTalk 2024-03-25T06:38:00Z