topic Re: Message keeps coming on screen that WiFi not connected in Broadband

Message keeps coming on screen that WiFi not connected

Macnme — Mon, 18 Mar 2024 15:47:43 GMT

Tv keeps showing a fault with connection. YVM102 . But it seems to be ok

Re: Message keeps coming on screen that WiFi not connected

KeithFrench — Mon, 18 Mar 2024 15:51:38 GMT

Is this connected via powerline adapters to the router, or an Ethernet cable?

Re: Message keeps coming on screen that WiFi not connected

Karl-TalkTalk — Tue, 19 Mar 2024 07:47:19 GMT

YVM102 error is specifically relating to connection between the router and TV Box, so if you can let us know how it is connected as Keith asks, we can offer more help.

Thanks

Karl.

Re: Message keeps coming on screen that WiFi not connected

Macnme — Tue, 19 Mar 2024 14:34:52 GMT

It’s connected from the phone point to the router. Tv about 10feet away from router. I switched router off then on but message still showing everytime tv is switched on.

Re: Message keeps coming on screen that WiFi not connected

Karl-TalkTalk — Tue, 19 Mar 2024 14:38:53 GMT

OK, so you should have powerline adapters, one plugged in by the router and one by the TV.

Do these plugs have green lights on ?

Thanks

Karl.

Re: Message keeps coming on screen that WiFi not connected

Macnme — Tue, 19 Mar 2024 16:42:47 GMT

Yes they do

Re: Message keeps coming on screen that WiFi not connected

Karl-TalkTalk — Wed, 20 Mar 2024 07:08:16 GMT

Can you try swapping these plugs around, and make sure they are directly into wall sockets. Some extension leads will reduce the performance of these plugs.

Karl

Re: Message keeps coming on screen that WiFi not connected

Macnme — Wed, 20 Mar 2024 14:38:32 GMT

They are both in extensions and have been for years without a problem. Unfortunately there is no way they can be plugged direct into a socket

Re: Message keeps coming on screen that WiFi not connected

Karl-TalkTalk — Wed, 20 Mar 2024 14:58:20 GMT

make sure they are plugged into the first socket nearest the main socket on the extension.

If still failing then you may need to try another extension.

Thanks

Karl.