topic Re: DG8041W Kernel Panic - Firmware update request in Broadband

DG8041W Kernel Panic - Firmware update request

DaveCoop — Wed, 18 Oct 2023 20:17:09 GMT

Hi, My DG8041W has started having a Kernel Panic many times every day. I understand that some users have found that a firmware update to 1.06 (from the current 1.05t) may fix this issue. Please could you help me by supplying this update?

It's become a major problem with loosing connectivity when working from home.

Thank you.

This is an example from the user log:

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2023-10-18 08:57:45 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2023-10-18 08:57:45+00:00 DST], uptime is [70s].
2023-10-18 08:57:46 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2023-10-18 08:57:48 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2023-10-18T07:57:48.269Z
2023-10-18 09:02:48 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2023-10-18 09:02:48 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2023-10-18T08:02:48.753Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2023-10-18 09:32:46 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2023-10-18 09:32:46+00:00 DST], uptime is [76s].
2023-10-18 09:32:47 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2023-10-18 09:34:33 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2023-10-18 09:34:33+00:00 DST], uptime is [68s].
2023-10-18 09:34:34 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2023-10-18 09:34:40 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2023-10-18T08:34:40.156Z
2023-10-18 09:39:41 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2023-10-18 09:39:41 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2023-10-18T08:39:41.935Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

Re: DG8041W Kernel Panic - Firmware update request

Debbie-TalkTalk — Thu, 19 Oct 2023 05:40:14 GMT

Hi DaveCoop

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then make a change to your router firmware.

Thanks

Debbie

Re: DG8041W Kernel Panic - Firmware update request

DaveCoop — Thu, 19 Oct 2023 19:57:01 GMT

Hi Debbie, thanks for the quick response. I have added name and phone number to my profile. Please let me know if there is anything further needed. Thanks.

Re: DG8041W Kernel Panic - Firmware update request

Debbie-TalkTalk — Fri, 20 Oct 2023 06:23:02 GMT

HI DaveCoop

Thank you 🙂

I've made a change to your router firmware version. Please can you monitor the connection over the weekend and let us know how it compares.

Debbie

Re: DG8041W Kernel Panic - Firmware update request

Debbie-TalkTalk — Mon, 23 Oct 2023 06:27:02 GMT

HI DaveCoop

How's the connection been over the weekend?

Re: DG8041W Kernel Panic - Firmware update request

DaveCoop — Mon, 23 Oct 2023 19:44:12 GMT

Hi. I've just checked the logs and it hasn't had a "panic" since the firmware update. Thank you for your help with this.

Re: DG8041W Kernel Panic - Firmware update request

Debbie-TalkTalk — Tue, 24 Oct 2023 05:32:53 GMT

Hi DaveCoop

I'm so glad to hear this 🙂 If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

Re: DG8041W Kernel Panic - Firmware update request

DaveCoop — Wed, 20 Mar 2024 21:14:08 GMT

Hi, I hope it's ok to reply to this topic that I created a few months ago.

Since you upgraded my modem firmware from 1.05 to 1.06 it was perfect and didn't get any kernal panics or reboot. But, since last week it's been playing up again. I've just checked the modem information and it's back on 1.05!

Please please please could you put it back onto 1.06 again for me? The constant kernal panics (several times an hour all day) make working from home almost impossible.

Thank you.

Re: DG8041W Kernel Panic - Firmware update request

Gliwmaeden2 — Thu, 21 Mar 2024 06:18:15 GMT

Re-escalating this for you, @DaveCoop.

Re: DG8041W Kernel Panic - Firmware update request

Debbie-TalkTalk — Thu, 21 Mar 2024 07:49:54 GMT

Hi DaveCoop

I'm really sorry about this.

We can no longer use firmware version 1.06. We will need to send a different make and model of router. Would you like me to arrange this?

Thanks

Re: DG8041W Kernel Panic - Firmware update request

DaveCoop — Thu, 21 Mar 2024 21:28:29 GMT

Hi Debbie, Yes please to sending a new router. Do you need me to confirm any further details to organise this?

Thanks for coming back to me so quickly.

Re: DG8041W Kernel Panic - Firmware update request

Arne-TalkTalk — Fri, 22 Mar 2024 10:55:32 GMT

Hi DaveCoop

I have requested a replacement to be sent to you.

Should be with you in a few days.

Re: DG8041W Kernel Panic - Firmware update request

DaveCoop — Sat, 23 Mar 2024 23:03:55 GMT

Thank you Arne and Debbie, the new modem arrived today which was really fast, and is now up and running. Thank you both for your help.

Re: DG8041W Kernel Panic - Firmware update request

Debbie-TalkTalk — Mon, 25 Mar 2024 06:44:40 GMT

Hi @DaveCoop

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie