topic Re: System reset due to kernel panic issue in Broadband

System reset due to kernel panic issue

Markrg71 — Fri, 07 Apr 2023 09:52:03 GMT

Hi folks,

So glad I've found this messageboard after lots of head scratching. I have an EchoLife DG8041W Home Gateway router with my contract and have been experiencing an issue where my router reboots suddenly on average of a once or twice a day due to ',AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic'. Is there any chance of a firmware fix? Software version is running as v1.05t. Any advice would be most appreciated. Thanks in advance.

Re: System reset due to kernel panic issue

KeithFrench — Fri, 07 Apr 2023 12:02:46 GMT

Your router needs its firmware upgrading to V1.06 to fix this. I have asked one of TalkTalk's support to pick your thread up and do this for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: System reset due to kernel panic issue

Markrg71 — Fri, 07 Apr 2023 12:20:19 GMT

Many thanks @KeithFrench, I've already added my details to my profile. Appreciate your help, its not a pressing matter so happy to wait until I'm contacted. Thanks again.

Re: System reset due to kernel panic issue

Debbie-TalkTalk — Mon, 10 Apr 2023 06:56:54 GMT

Hi Mark

Sorry for the delay.

I've asked our Devices Team to update your router firmware.

Please can you keep your router powered up and I will post back to confirm once the firmware has been updated.

Thanks

Debbie

Re: System reset due to kernel panic issue

Markrg71 — Mon, 10 Apr 2023 15:17:42 GMT

No problem at all @Debbie-TalkTalk, will do and thank you.

Re: System reset due to kernel panic issue

Debbie-TalkTalk — Wed, 12 Apr 2023 06:15:57 GMT

Hi Markrg71

Sorry for the delay.

I'm just waiting on confirmation from our Devices Team to let me know once your router firmware has been updated.

I will post back as soon as they let me know.

Thanks

Debbie

Re: System reset due to kernel panic issue

Debbie-TalkTalk — Mon, 17 Apr 2023 05:26:14 GMT

Hi Mark

We are experiencing some issues with the firmware updates at the moment. Would you like me to send a Sagemcom WIFI hub?

Re: System reset due to kernel panic issue

Markrg71 — Mon, 17 Apr 2023 13:33:06 GMT

Hi Debbie, no problem. If you could that would be brilliant thank you.

Re: System reset due to kernel panic issue

Debbie-TalkTalk — Mon, 17 Apr 2023 13:40:00 GMT

Hi Mark

Thanks for your reply 🙂

The Sagemcom hub is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: System reset due to kernel panic issue

Markrg71 — Mon, 17 Apr 2023 14:12:18 GMT

Will do Debbie. Thank you 🙂

Re: System reset due to kernel panic issue

Anonymous — Thu, 20 Apr 2023 06:39:26 GMT

Morning,

How are you getting on?

Thanks

Re: System reset due to kernel panic issue

Markrg71 — Fri, 21 Apr 2023 08:36:27 GMT

Hi @Anonymous, just received router yesterday and all seems brilliant now, I'll know for sure over weekend but huge difference already. Thanks to all.

Re: System reset due to kernel panic issue

Debbie-TalkTalk — Fri, 21 Apr 2023 09:02:13 GMT

Hi Mark

That's great 🙂

I will check in again with you after the weekend to see how the connection has been.

Thanks

Debbie

Re: System reset due to kernel panic issue

Debbie-TalkTalk — Mon, 24 Apr 2023 09:31:39 GMT

Hi Mark

How's the connection been over the weekend?

Re: System reset due to kernel panic issue

Markrg71 — Mon, 24 Apr 2023 13:09:25 GMT

Hey Debbie, its been absolutely faultless. Working perfectly.

Thank you so much for all your help and great service.

Re: System reset due to kernel panic issue

Karl-TalkTalk — Mon, 24 Apr 2023 13:30:11 GMT

so glad our team were able to help.

Regards,

Karl.

Re: System reset due to kernel panic issue

Debbie-TalkTalk — Wed, 26 Apr 2023 10:16:42 GMT

Hi Mark

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: System reset due to kernel panic issue

Markrg71 — Thu, 21 Mar 2024 13:34:55 GMT

Hi folks, After a successful software upgrade on my EchoLife DG8041W Home Gateway router almost a year ago I have been experiening the dreaded dropouts once again. On checking my router I notice it seems to have reverted back to the previous software version (v1.05t) for some reason. Can I request that my router be updated to V1.06 again? I am awaiting a Full Fibre installation in a couple of weeks but in the dropouts are affecting my work so would be much appreciated if this could be done.

Many thanks in advance.

Re: System reset due to kernel panic issue

Markrg71 — Thu, 21 Mar 2024 13:35:55 GMT

Repeat of above post as I replied in error.

Many thanks in advance.

Re: System reset due to kernel panic issue

Debbie-TalkTalk — Thu, 21 Mar 2024 13:42:10 GMT

Hi Mark

I'm really sorry about this.

We are no longer using firmware version 1.06. I will need to send you a different make and model of router to resolve this issue. Would you like me to arrange this?