topic Re: 2.4 GHz band 'DOWN' in Broadband

2.4 GHz band 'DOWN'

Elephants_breath — Fri, 22 Mar 2024 18:12:32 GMT

I have enabled the 2.4 GHZ band on my router today for the first time. I am a new customer and received the router about 2 weeks ago. The router status shows the band as "DOWN" and it is not visible to devices. The band has a different SSID to the 5 GHz and is on a different channel (11 vs 44). Is this a hardware issue ?

Thanks

Re: 2.4 GHz band 'DOWN'

KeithFrench — Fri, 22 Mar 2024 22:00:34 GMT

What make/model of router do you have? It sounds like the first thing to do is to try a factory reset of the router's configuration.

Re: 2.4 GHz band 'DOWN'

Anonymous — Mon, 25 Mar 2024 07:25:16 GMT

Morning,

How are you getting on?

Michelle

Re: 2.4 GHz band 'DOWN'

Elephants_breath — Mon, 25 Mar 2024 07:46:35 GMT

Hi, I haven’t had time to re-check but will update soon. Thanks.

Re: 2.4 GHz band 'DOWN'

Debbie-TalkTalk — Mon, 25 Mar 2024 07:50:19 GMT

Hi Elephants_breath

Thanks for your reply.

If you are still experiencing this issue following the factory reset then please let us know and we can send a replacement router for testing.

Thanks

Re: 2.4 GHz band 'DOWN'

Elephants_breath — Mon, 25 Mar 2024 18:20:57 GMT

Thanks to all who replied. This is working ok now, the router just seemed to need a bit of time to sort itself out.

Re: 2.4 GHz band 'DOWN'

Debbie-TalkTalk — Tue, 26 Mar 2024 06:34:33 GMT

Hi Elephants_breath

That's great. If you do experience any further issues then please let us know.

Thanks

Debbie