topic Internet dropping out frequently in Broadband

Internet dropping out frequently

MalcolmASmith — Thu, 28 Mar 2024 19:04:23 GMT

Internet has been dropping out frequently since Sunday last. Also the phone lie has crackling on it making it hard to hear conversation.

There have been two previous calls on this matter which have resulted in engineer calls.

A good line is needed by Tuesday next week to enable me to work from home.

Thank you

Re: Internet dropping out frequently

ferguson — Thu, 28 Mar 2024 19:13:21 GMT

This is not an ideal time to post, as the support team here will be thin on the ground tomorrow because of the Bank Holiday and are unlikely to resume normal service before Tuesday. If you would like them to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

But I strongly suggest you persevere with the usual customer service channels in the meantime.

Re: Internet dropping out frequently

Debbie-TalkTalk — Mon, 01 Apr 2024 10:00:05 GMT

Hi MalcolmASmith

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Internet dropping out frequently

Debbie-TalkTalk — Thu, 04 Apr 2024 05:53:47 GMT

Hi MalcolmASmith

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie