topic Re: Cannot access My Security page, with error "There was a technical error" in Broadband

Cannot access My Security page, with error "There was a technical error"

kevvvek — Mon, 19 Feb 2024 23:04:49 GMT

The error is already for a month but it is not fixed yet. I want to enable HomeSafe but I have no way to do.

Re: Cannot access My Security page, with error "There was a technical error"

Ady-TalkTalk — Tue, 20 Feb 2024 09:02:12 GMT

Hi kevvvek, if you tell me what you want to enable I can do it for you while we wait for the fix to be put in place.

Ady

Re: Cannot access My Security page, with error "There was a technical error"

kevvvek — Tue, 20 Feb 2024 12:41:27 GMT

Hi Ady,

Thanks for your help. Can you help me to turn on "Kids Safe" please? Thank you.

Kevin

Re: Cannot access My Security page, with error "There was a technical error"

Ady-TalkTalk — Wed, 21 Feb 2024 06:47:20 GMT

Hi Kevin, in the case of the others who've reported this I've been able to make the changes and I haven't seen the error message. In your case I can't make the change and can see the error. I've sent this over to the incident team to help them with their investigations.

Ady

Re: Cannot access My Security page, with error "There was a technical error"

kevvvek — Mon, 04 Mar 2024 20:31:18 GMT

Hi Ady, is there any update about the error?

Kevin

Re: Cannot access My Security page, with error "There was a technical error"

Ady-TalkTalk — Tue, 05 Mar 2024 07:14:36 GMT

Yes apologies I thought I'd updated all the threads concerning this issue. The team are implementing a fix on the 12th March when the next update of MyAccount takes place.

Ady

Re: Cannot access My Security page, with error "There was a technical error"

Michaelco — Mon, 01 Apr 2024 15:44:16 GMT

Mine is still not working, I have been trying to contact Talk talk. I appear to be communicating with someone (does not seem like a bot), but no solution.

Re: Cannot access My Security page, with error "There was a technical error"

Gliwmaeden2 — Mon, 01 Apr 2024 16:57:47 GMT

Please start your own thread, @Michaelco.