topic Re: Broadband drop out. in Broadband

Broadband drop out.

Tomlan8 — Thu, 21 Mar 2024 09:41:11 GMT

Hi, I've been having sporadic line dropouts in the past month or so (very short drops so no real problems) and I assumed it might be all the rain we've been having so I did the tests via the service status web page. It got as far as this....

Screenshot

I tried the contact our team button, sent a message and got no response. Can one of you clever admin people see is you can help, please?

Cheers

Tom

Re: Broadband drop out.

Debbie-TalkTalk — Thu, 21 Mar 2024 09:48:23 GMT

Hi Tom

I'm sorry to hear this.

The line test is detecting a potential fault towards the property. Is the router connected at the test socket at the moment?

Re: Broadband drop out.

Tomlan8 — Thu, 21 Mar 2024 09:55:11 GMT

Hi Debbie, I've just noticed that they sent me a message via a different email addy so have only just seen it. It says for me talk to a tech team. I will follow their links and get back to you.

Thanks

Tom

Re: Broadband drop out.

Debbie-TalkTalk — Thu, 21 Mar 2024 09:59:32 GMT

Hi Tom

Ok no problem.

If you would like me to investigate this fault for you then just post back on this thread.

Thanks

Debbie

Re: Broadband drop out.

Debbie-TalkTalk — Mon, 25 Mar 2024 08:49:15 GMT

Hi Tom

How are you getting on? Do you need any further help with this?

Re: Broadband drop out.

Tomlan8 — Tue, 02 Apr 2024 07:57:44 GMT

Hi Debbie

It's all still 'in the air'. On the day we started to do the diagnostics with the tech people, we only as far as agreeing there was a problem with the connection and then we ran out of time because I had a dentist appt. Since then, though, I've only had 1 drop out so haven't needed to get back to them to carry on finding the fault. Annoying, isn't it? 😕

So I am thinking to leave things for now and get back to you if it starts frequent drop outs again.

Is that OK with you?

Thanks for your help (again! 😊)

Cheers

Tom

Re: Broadband drop out.

Debbie-TalkTalk — Tue, 02 Apr 2024 08:03:57 GMT

Hi Tom

Thanks for your reply 🙂

Yes sure no problem. If you do experience any further issues then please post back here and I will take a look at this for you.

Debbie