topic No Wi-Fi - sick of slow response in Broadband

No Wi-Fi - sick of slow response

BevTalk62 — Tue, 02 Apr 2024 14:51:25 GMT

No Wi-Fi since breakfast. Contacted Talk talk via X at 11.30am - the chat is still ‘live’ (feels like it’s dead!) no progress. Responses now an hour apart. What is our best step forward. Complied with all requests promptly without any success. Not acceptable- help!!!!

Re: No Wi-Fi - sick of slow response

KeithFrench — Tue, 02 Apr 2024 21:19:10 GMT

Which make/model of TalkTalk router do you have & what is the state of the light(s) on the front of it?

Re: No Wi-Fi - sick of slow response

Anonymous — Wed, 03 Apr 2024 05:54:55 GMT

Hi Bev,

I'm sorry to hear this. The line test is clear but the line is not in sync. Is the voice service also affected? Do you have a dial tone? Does your main socket have a test socket please? Do you also have an alternative router that you can test with?

Thanks

Michelle

Re: No Wi-Fi - sick of slow response

BevTalk62 — Wed, 03 Apr 2024 08:16:51 GMT

@Anonymous @KeithFrench Thank you for your advice. After approx 6.5 hours in DM chat TT say no line faults - no mention of not being synced. They are sending a router - 3-5 days for delivery (hope it’s sooner as we need Wi-Fi for work). Router is constantly flashing orange. Will wait and try new router.

Re: No Wi-Fi - sick of slow response

Anonymous — Wed, 03 Apr 2024 08:22:47 GMT

Morning Bev,

Thanks for confirming and we'll check back in with you on Friday to see how you're getting on.

Thanks

Michelle

Re: No Wi-Fi - sick of slow response

BevTalk62 — Wed, 03 Apr 2024 12:39:20 GMT

@Anonymous @I meant to say that Yes we do have a dial tone and can use phone. We have a Master socket 5C and completed all the line tests via the DM yesterday. Will check back when router arrives. Thank you

Re: No Wi-Fi - sick of slow response

Chris-TalkTalk — Fri, 05 Apr 2024 06:29:29 GMT

OK thanks

Re: No Wi-Fi - sick of slow response

BevTalk62 — Fri, 05 Apr 2024 15:17:14 GMT

Update: new router delivered, installed and operational. Will keep a close watch for the next 48 hours, but fingers crossed 🤞. Thanks for your advice and @Anonymous @too.

Re: No Wi-Fi - sick of slow response

Debbie-TalkTalk — Mon, 08 Apr 2024 05:42:25 GMT

Hi @BevTalk62

How's the connection been over the weekend?

Re: No Wi-Fi - sick of slow response

BevTalk62 — Sun, 08 Sep 2024 19:16:50 GMT

Apologies - only seen my notifications today (realise it’s months old, sorry) connection is continuing to work successfully.

Re: No Wi-Fi - sick of slow response

Chris-TalkTalk — Mon, 09 Sep 2024 07:27:52 GMT

That's great news Bev, thanks for letting us know 🙂

Chris