topic Re: New wifi bix in Broadband

New wifi bix

Zander2 — Wed, 03 Apr 2024 03:51:00 GMT

Hi can i get a new wifi box mine has stop working

Re: New wifi bix

Anonymous — Wed, 03 Apr 2024 06:01:05 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: New wifi bix

Zander2 — Wed, 03 Apr 2024 07:08:08 GMT

Hi i just updated it ther

Re: New wifi bix

Anonymous — Wed, 03 Apr 2024 07:15:19 GMT

Morning,

Thank you. I've run a test on the line now which hasn't detected a fault and the connection looks stable. Can I just confirm, what issues are you experiencing with the router please?

Thanks

Michelle

Re: New wifi bix

Zander2 — Wed, 03 Apr 2024 07:32:43 GMT

Hi good morning my wifi box completely stop working so i have end up borrow my sister wifi box just now untill i get a new one (i am lucky my sister on holiday right now and don’t need it at this moment)

Re: New wifi bix

Debbie-TalkTalk — Wed, 03 Apr 2024 07:39:06 GMT

Hi Zander2

Apologies for this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: New wifi bix

Zander2 — Wed, 03 Apr 2024 08:00:38 GMT

Thank you

Re: New wifi bix

Debbie-TalkTalk — Wed, 03 Apr 2024 08:08:00 GMT

Hi Zander2

No problem 🙂

Thanks

Debbie

Re: New wifi bix

Debbie-TalkTalk — Mon, 08 Apr 2024 07:25:10 GMT

HI @Zander2

Have you received the replacement router?

Re: New wifi bix

Zander2 — Mon, 08 Apr 2024 08:24:31 GMT

Hi yes i received it on Friday thank you so i am all sorted now i have sent you the old one back on Saturday

Re: New wifi bix

Debbie-TalkTalk — Mon, 08 Apr 2024 08:30:39 GMT

@Zander2 That's great, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie